Careers

Are you looking for a career with The Jockey Club?

We employ more than 500 people at locations around the UK across a diverse range of roles, including management, sales, marketing, finance, racecourse clerking, groundstaff, events management, operations, communications, human resources, estates management, race planning, stud technicians, welfare officers and administration.

We seek to recruit, develop and promote the best people, investing in their training and development, and are proud to hold Investors in People accreditation.

As an equal opportunities employer we want everyone who embarks on a career with The Jockey Club to reach their full potential.

We seek talented people who would relish working within a Group that places high value in excellence, commitment, collaboration and a prosperous and sustainable future for British horseracing.

The Jockey Club is an enthusiastic supporter of the work carried out by the education charity Racing to School (formerly known as BHEST). We believe in nurturing the aspirations of future generations and Racing to School uses all of the sport’s variety and excitement to give over 10,000 young people each year a unique learning experience. 

As part of our commitment to diversity and equal opportunities we ask you to click here to complete our equal opportunities questionnaire. Please submit this with your application to be considered for the role you are applying for.
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Current opportunities:  


General Manager based at Exeter Racecourse

A new opportunity has arisen within The Jockey Club and we are looking for a General Manager to join the team at at Exeter Racecourse, working as part of the South West region senior management team. 

To succeed in this role you will need strong entrepreneurial and commercial skills coupled with the ability and determination to deliver an outstanding customer experience. Your excellent communication and team-working skills will ensure you can lead and motivate your team, work closely with the racing industry and media and ensure Exeter is at the centre of the local community. 

In addition the successful person will have: 

• a good knowledge and understanding of horse racing and the horse racing industry 
• a proven track record in a customer-focused environment 
• an enthusiastic and can-do attitude 
• experience of setting and achieving financial targets and driving business growth 
• knowledge and understanding of the relevant health and safety and environmental legislation 

If you are driven and self-motivated and would really like to make a difference at Exeter then please email your CV, covering letter and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk including your salary expectations and where you saw this vacancy.

Closing date for applications: 7th July 2017 

 
Facilities Operative based at Exeter Racecourse

Exeter Racecourse are currently looking for a Facilities Operative. The successful applicant will join the small team in providing operational support to all racing and non-racing events and will involve setting up and breaking down of meeting rooms.  The role will involve the lifting and moving of tables and chairs as well cleaning of the internal areas of the racecourse.

We are looking for someone to work primarily within the Conference and Events team ensuring high standards of presentation, customer care and satisfaction are delivered to our customers. 

The successful person will have:

• a working knowledge of Health and Safety policies
• the ability to work on their own initiative 
• a flexible can-do attitude
• the ability to develop good team working relationships
• excellent attention to detail

Due to the nature of the leisure business and the high volume of C&E events at Exeter, there will need to be flexibility around hours as it will include working some weekends, bank holidays, evenings and overnights.

This is an exciting time to join the Jockey Club Group. If you would like to apply please email your CV, covering letter and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk including your salary expectations and where you saw this vacancy.

The closing date for applications for this position is 5th July 2017



Event Manager, 12 month fixed term contract based at Kempton Park Racecourse

We have a fantastic opportunity for someone looking to further their career in Events Management to join us at Kempton Park Racecourse on a 12 month fixed term contract basis. 

Fulfilling the role of Events Manager in this busy London Region racecourse, you will gain exposure to a range of different corporate and private events, alongside the preparation and execution of a multitude of racedays. 

Extensive events management experience is not essential to be successful in this role, however a calm, confident manner with the ability to perform under pressure and tackle challenges head on is. Being a customer facing role, you will also to possess excellent communication skills, be able to build rapport easily with a wide range of external and internal clients and have a keen eye for detail. 

Key tasks and characteristics for this role involve, but are not limited to:

•Desire and motivation to see every event succeed 
•Knowledge of event planning and execution
•Working with varied clients to fulfil their requirements, providing technical information about the venue and advising on ways to ensure the successful operation of their event
•Proven organisational and prioritising abilities
•Ability to liaise and work closely with the Sales team, ensuring the smooth handover of confirmed events and providing feedback during and after the event. 
•Work with, and update all internal departments and contractors as required, to ensure the comprehensive planning and success of events
•Commercial awareness with the ability to upsell where required     
•Proven organisational and prioritising abilities

This role will be based at Kempton Park Racecourse but travel within the London Region and assisting other Jockey Club racecourses during their peak racing and event times is an expectation of the role. The flexibility to work some evenings and weekends is essential, as is holding a full driving license and having access to a vehicle.

If you would like to apply for this position, please send a copy of your covering letter, CV and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please state your salary expectations and where you saw this vacancy.

The closing date for applications for this position is 2nd July 2017

 


Software Support Specialist based at Epsom Downs Racecourse 


An excellent opportunity has arisen to join the Business Services team at Epsom Downs Racecourse as a Software Support Specialist.

The role will see the individual provide support for both Audience View our Ticketing Platform and EBMS (Ungerboeck) our Hospitality and C&E software platforms. You will be undertaking a combination of setup and configuration tasks so previous experience of Ticketing or ERP software platforms would be an advantage. 

The successful individual must possess excellent communication skills, have an eye for detail, be customer service focused. Other key duties include but are not limited to:

• Ensure that all requests for support and setup are logged in the helpdesk platform in a diligent and professional manner
• Undertake system setup and configuration of the software platforms
• Provide first and second line support for inbound requests, including undertaking daily reporting and platform checks
• Provide the technical support with the ticketing platform, both remotely and through on site assistance as required
• Work with Sales, Marketing, Ticketing and Finance teams to support their use of the platform

The role may involve travel between the Group’s racecourses and Jockey Club Services other customers with possible overnight stays included. A full driving licence and access to a car is required for this position.

If you would like to apply for this position, please send a copy of your covering letter, CV and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please state your salary expectations and where you saw this vacancy.

Closing date for applications: 30th June 2017

 

Group CRM Manager based at Epsom Downs Racecourse


An excellent opportunity has arisen to join the Business Support Team at Epsom Downs Racecourse as the Group CRM Manager.

This is a new position and will require someone to lead and provide strong delivery support on CRM strategies across the Group. This will include the execution and follow up of customer acquisition, retention campaigns and encouraging customer retention and loyalty to Jockey Club racecourses and the Group brand.

Whilst this role sits within the Business Services function, the successful incumbent will work closely with the Group Marketing team and have a dual reporting line to the Group Head of Marketing and Head of Business services.Other key duties include but are not limited to: 

• Supporting the Head of Business Services and Group Head of Marketing in the development of the group wide customer strategy 
• Campaign management, which may include campaign proposal and preparation and overseeing the production process, execution and reporting results
• Overseeing the CRM platform structure and architecture, ensuring it works seamlessly across The Jockey Club and captures all required information at key points in the customer life cycle
• Customer Journey Mapping - analysing touch points for The Jockey Club and maximising commercial opportunities, whilst ensuring the customer journey fits with the ambition of The Jockey Club Way 
• Working closely with all regions and cross-group teams to ensure the CRM works effectively for all aspects of the business 
• Overseeing direct communications with customers through the CRM/Email Marketing Platform
• Monitoring and maximising customer lifetime value strategies, ensuring maximum profitability
• Ensuring the database is segmented effectively for targeted marketing activities, as well as developing testing strategies for all aspects of the CRM to ensure the most effective approach for The Jockey Club 
• The provision of CRM support or insight as requested by Group Sponsorship, Group Marketing or Group Sales teams to inform and drive their plans/activity.

The role will involve travel between the Group’s racecourses with possible overnight stays, evening and weekend work required. A full driving licence and access to a vehicle is also a requirement for this position.

If you would like to apply for this position, please send a copy of your covering letter, CV and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please state your salary expectations and where you saw this vacancy.

The closing date for this role is 6th July 2017


Facilities Operative based at Newmarket Racecourses 

 
We are looking to recruit a Facilities Operative to provide general maintenance across all the Newmarket Racecourses sites, including facility set up for all Conference and Events at the Rowley Mile. You will provide high quality maintenance and repair work, such as decorating, paving, plumbing, carpentry, plastering and fencing.

The successful person will have:

•     A working knowledge of Health and Safety policies
•     Previous work experience in a commercial environment as well as trade employment
•     The ability to work on their own initiative
•     Experience operating various machinery
•     A flexible can-do attitude
•     The ability to develop good team working relationships
•     Excellent attention to detail

A skilled maintenance trade would be advantageous.

You may be required to work some evenings and weekends.

If anyone is interested in applying for this role please send a copy of your covering letter, CV and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please state your salary expectations and where you saw this vacancy.


The closing date for this role is 30th June 2017 and applications received after this date will not be considered.


Regional Hospitality Sales Manager based at Aintree Racecourse 


The Jockey Club are currently looking to appoint a Regional Hospitality Sales Manager who will be responsible for developing and maximising sales across the Region.

Responsible for the racing offering at three of our racecourses including Aintree, home of the iconic Randox Health Grand National, this role is a key player in the North West team.

The successful candidate will develop and manage sales activities to exceed financial targets for the North West region. They will also be required to lead the racing sales team in maximising business from both new and existing customers whilst ensuring we always deliver the best experience to all of our customers.

Applicants must:

•      have proven sales experience in a proactive sales environment
•      be able to demonstrate how they have delivered and exceeded tough targets
•      have experience of managing and developing a team
•      have experience building effective relationships with both internal and external customers
•      have the proven ability to exceed customer expectations
•      have an innovative approach

If you would like to apply for this position, please send a copy of your covering letter, CV and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please state your salary expectations and where you saw this vacancy.

Closing date for applications: 30th June 2017


THE JOCKEY CLUB IS AN EQUAL OPPORTUNITIES EMPLOYER