Careers

Are you looking for a career with The Jockey Club?

We employ more than 500 people at locations around the UK across a diverse range of roles, including management, sales, marketing, finance, racecourse clerking, groundstaff, events management, operations, communications, human resources, estates management, race planning, stud technicians, welfare officers and administration.

We seek to recruit, develop and promote the best people, investing in their training and development, and are proud to hold Investors in People accreditation.

As an equal opportunities employer we want everyone who embarks on a career with The Jockey Club to reach their full potential.

We seek talented people who would relish working within a Group that places high value in excellence, commitment, collaboration and a prosperous and sustainable future for British horseracing.

The Jockey Club is an enthusiastic supporter of the work carried out by the education charity Racing to School (formerly known as BHEST). We believe in nurturing the aspirations of future generations and Racing to School uses all of the sport’s variety and excitement to give over 10,000 young people each year a unique learning experience. 

As part of our commitment to diversity and equal opportunities we ask you to click here to complete our equal opportunities questionnaire. Please submit this with your application to be considered for the role you are applying for.
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Current opportunities:




Facilities Operative based at Newmarket Racecourses


The largest commercial group in British horseracing, The Jockey Club’s portfolio includes 15 leading racecourses, Jockey Club Estates, The National Stud and charity Racing Welfare. All profits are reinvested into Britain’s second biggest spectator sport, in line with its vision for British racing to be the best in the world for years to come. The Jockey Club seeks to recruit, develop and promote the best people, investing in their training and development.

Newmarket Racecourses operate two of the UK’s most prestigious racecourses, the Rowley Mile and the July courses.

We are looking to recruit a Facilities Operative to provide general maintenance across all the Newmarket Racecourses sites, including facility set up for all Conference and Events at the Rowley Mile. You will provide high quality maintenance and repair work, such as decorating, paving, plumbing, carpentry, plastering and fencing. 

The successful person will have:
•      a working knowledge of Health and Safety policies
•      previous work experience in a commercial environment as well as trade employment
•      the ability to work on their own initiative 
•      experience operating various machinery
•      a flexible can-do attitude
•      the ability to develop good team working relationships
•      excellent attention to detail

A skilled maintenance trade would be advantageous. 

You may be required to work some evenings and weekends.

If you are interested in this exciting opportunity please email your covering letter, CV and Equal Opportunities form which you can download here to recruitment@thejockeyclub.co.uk Please can you include salary expectations and where you saw this vacancy.

Closing date for applications: 5th October 2017


Regional Marketing Executive based at Sandown Park Racecourse

An exciting opportunity has arisen within The Jockey Club for a Regional Marketing Executive – Sandown Park, to join the Marketing team and help deliver exciting and innovative campaigns across the London Region.Reporting to the Regional Marketing Manager, the Regional Marketing Executive will assist with the implementation of the London Region’s marketing plan, through delivery and implementation with specific focus on Sandown Park at Racecourse level. This position will be based at Sandown Park Racecourse, working with the wider London Region’s Marketing team.

The successful incumbent will be self-motivated, organised, work well under pressure and possess excellent communication and relationship management skills. They will be required to work effectively with multiple stakeholders and external agencies to deliver return on investment within budget. Other skills and experience required are, but not limited to: 

•      Implementation and execution of innovative marketing plans that achieve budgeted sales against the London Region’s racing proposition, hospitality and sponsorship targets
•      Assist with the development of fresh programmes, promotions and campaigns which encourage loyalty, repeat visits and increased spend per head from racing customers
•      Work closely with Regional Marketing Manager and Regional Head of Marketing to ensure all briefing, communications and platforms are on brand for the racecourse, London Region and wider Jockey Club
•      To liaise with all Racecourses departments to ensure effective implementation of Racing Marketing activities and provide support during the run up to and delivery of key racing fixtures
•      Support the Conferencing and Events related activities at racecourse level in conjunction with the Conferencing and Events Marketing Manager
•      To act as an ambassador for the London Region Jockey Club Racecourses, building relationships with local organisations, and communities, to maximise promotional opportunities 
•      Assist the Regional Marketing Manager and London Region Communications Manager to establish and deliver original, local marketing plans for use on all channels including social media, websites and racecards
•      Utilise social media channels to publicise and promote fixture and product information focused on customer acquisition and retention
•      Monitor Racecourse websites, ensuring all information is accurate, up to date and reflects the various products, services and facilities on offer
•      Provide accurate and timely admissions and ticketing reports, using JCR ticketing system Audience View, for upcoming events
•      Assisting with general ad-hoc marketing administration

Travel within the London region will be required so it is essential that the successful candidate holds a full driving license and have access to a vehicle. The role will also involve working some evenings and weekends to support race days, conferencing and events.

If you are interested in this exciting opportunity please email your covering letter, CV and Equal Opportunities form which you can download here to recruitment@thejockeyclub.co.uk Please can you include salary expectations and where you saw this vacancy.

The closing date for applications for this position is 29th September 2017.


Part time Office Assistant based at The Jockey Club Rooms, Newmarket 

Based in Newmarket, Jockey Club Estates manages a substantial property portfolio including the historic Jockey Club Rooms. We provide the finest facilities in the world for the training of Thoroughbred racehorses in Newmarket, Lambourn and Epsom.

We have a great opportunity for someone to join Jockey Club Estates as an Office Administrator on a part time contract. This fantastic role, based in the beautiful and historic Jockey Club Rooms at Newmarket will see the successful candidate provide an efficient and professional reception service and to provide general administrative support to all departments.

The successful person will:

•     have an excellent telephone manner and communication skills, both written and verbal
•     be able to deal with people at all levels
•     have excellent attention to detail and be well organised 
•     be computer literate
•     be able to work as a team and individually 

Previous experience in a similar position and an interest in the industry would be advantageous. 

If you are interested in applying for this role please email your CV, Covering letter and equal opportunities form which you can download above to recruitment@thejockeyclub.co.uk. Please can you state your salary expectations and where you saw this vacancy.

The closing date for applications for this position is 29th September 2017. Applications received after this date will not be considered.


Software Helpdesk Assistant based at Epsom Downs Racecourse

An excellent opportunity has arisen to join the Business Services team at Epsom Downs Racecourse as a Software Helpdesk Assistant. 

The role will see the individual provide support for both Audience View our Ticketing Platform and EBMS (Ungerboeck) our Hospitality and C&E software platforms. You will be undertaking a combination of setup and configuration tasks so previous experience of Ticketing or ERP software platforms would be an advantage.

The successful individual must possess excellent communication skills, have an eye for detail, be customer service focused. Other key duties include but are not limited to:

•      Ensure that all requests for support and setup are logged in the helpdesk platform in a diligent and professional manner
•      Undertake system setup and configuration of the software platforms
•      Provide first and second line support for inbound requests, including undertaking daily reporting and platform checks
•      Provide the technical support with the ticketing platform, both remotely and through on site assistance as required
•      Work with Sales, Marketing, Ticketing and Finance teams to support their use of the platform

The role may involve travel between the Group’s racecourses and Jockey Club Services other customers with possible overnight stays included. A full driving licence and access to a car is required for this position.

If you are interested in this exciting opportunity please email your covering letter, CV and Equal Opportunities form which you can download here to recruitment@thejockeyclub.co.uk Please can you include salary expectations and where you saw this vacancy.

Closing date for applications: Friday 29th September 2017 



Service Desk Support Analyst based at Sandown Park Racecourse
 

The Jockey Club have a fantastic opportunity for someone looking to further their career in IS support.

As a Service Desk Support Analyst you will provide first and second line support to The Jockey Club, and contribute to the overall management of the IS function across the Group. 

Based at Sandown Park Racecourse, you will deliver a high-quality helpdesk service, providing first and second line support to all Jockey Club staff with computer equipment. You will ensure that any issues are logged, prioritised and resolved in line with our Service Level Agreement. 

Having performed in a Service Desk function or similar customer facing role is essential to be successful in this role, as is knowledge of Windows 7 & 10, Office 2013 or higher, First and Second line and general application support skills.

Being a customer focused role, you will also to possess excellent communication skills, be able to build rapport easily with a wide range of external and internal clients and have a keen eye for detail. You will possess a calm, confident manner with the ability to perform under pressure and tackle challenges head on.

Key tasks for this role involve, but are not limited to:

•      Promote proactive support actions to prevent issues and errors from reoccurring
•      Produce management statistics each month on Helpdesk issues.
•      Maintain systems user security
•      Assist with administration of the server and network infrastructure on all sites
•      Conduct site visits to racecourses and other sites around the Group and provide specific event support when required
•      Provide operational training and support to customers 
•      Assist with administration tasks such as user account creation, security, backups, printer configuration and smartphones
•      Ensure that technical knowledge is documented and shared and provide training and support to IS staff where required
•      To undertake IT related projects where assigned using a structured approach

Travel across the Group will be required so it is essential that the successful candidate holds a full driving licence and has access to a vehicle. This role will also involve working on a rota basis at times to support evening and weekend racing.

If you are interested in applying for this role please email your CV, Covering letter and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please can you state your salary expectations and where you saw this vacancy.

The closing date for applications for this position is 18th September 2017. Applications received after this date will not be considered.


CRM Manager based at Epsom Downs Racecourse 

An excellent opportunity has arisen to join the Business Support Team at Epsom Downs Racecourse as the Group CRM Manager. 

This is a new position and will require someone to lead and provide strong delivery support on CRM strategies across the Group. This will include the execution and follow up of customer acquisition, retention campaigns and encouraging customer retention and loyalty to Jockey Club racecourses and the Group brand. 


Whilst this role sits within the Business Services function, the successful incumbent will work closely with the Group Marketing team and have a dual reporting line to the Group Head of Marketing and Head of Business services.


Other key duties include but are not limited to:       
•      Supporting the Head of Business Services and Group Head of Marketing in the development of the group wide customer strategy 
•      Campaign management, which may include campaign proposal and preparation and overseeing the production process, execution and reporting results
•      Overseeing the CRM platform structure and architecture, ensuring it works seamlessly across The Jockey Club and captures all required information at key points in the customer life cycle
•      Customer Journey Mapping - analysing touch points for The Jockey Club and maximising commercial opportunities, whilst ensuring the customer journey fits with the ambition of The Jockey Club Way 
•      Working closely with all regions and cross-group teams to ensure the CRM works effectively for all aspects of the business 
•      Overseeing direct communications with customers through the CRM/Email Marketing Platform
•      Monitoring and maximising customer lifetime value strategies, ensuring maximum profitability
•      Ensuring the database is segmented effectively for targeted marketing activities, as well as developing testing strategies for all aspects of the CRM to ensure the most effective approach for The Jockey Club 
•      The provision of CRM support or insight as requested by Group Sponsorship, Group Marketing or Group Sales teams to inform and drive their plans/activity.

The role will involve travel between the Group’s racecourses with possible overnight stays, evening and weekend work required. A full driving licence and access to a vehicle is also a requirement for this position.

If anyone is interested in applying for this role please email your CV, Covering letter and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please can you state your salary expectations and where you saw this vacancy.

The closing date for applications: Friday 29th September 2017
 


Ticketing Setup and Support Assistant, based at Epsom Downs Racecourse

An opportunity has arisen to join the Business Services team at Epsom Downs Racecourse as a Ticketing Setup & Support Assistant. 

The role will see the individual responsible for ensuring that our Ticketing Platforms are setup, configured & maintained to optimise effectiveness. The successful individual must possess excellent communication skills, have an eye for detail, be customer service focused and have experience of software platforms and their administration. 

Other key duties include:       
•      ensuring that all requests for support and setup are logged in the helpdesk platform in a diligent and professional manner and are resolved in priority order
•      undertaking in the setup of events, offers and promotions with regard to user requests as well as industry and internal best practice guidelines
•      providing technical lead on support on our access control platforms
•      developing knowledge and understanding of the ticketing platform in order to provide 3rd line support including configuration/administrative tasks, undertaking user training & mentoring sessions and provide event support
•      the co-ordination and production of all user guides, systems and setup documentation
•      providing the technical lead on supporting the ticketing platform, both remotely and through on site assistance
•      working with the Marketing, Ticketing and Finance teams to support their use of the platform
•      developing skills and experience with in the ticketing industry, by undertaking research and visits to other sports and ticketing organisations

The role will involve travel between the Group’s racecourses and Jockey Club Services customers with possible overnight stays included. A full driving licence and access to a car is required for this position.

If you would like to apply for this position please send a copy of your covering letter, CV and equal opportunities form which you can download here, to recruitment@thejockeyclub.co.uk. Please can you include your salary expectations and where you saw this vacancy.

Closing date for applications: Friday 29th September 2017

 

Regional Hospitality Sales Manager based at Aintree Racecourse 


The Jockey Club are currently looking to appoint a Regional Hospitality Sales Manager who will be responsible for developing and maximising sales across the Region. Responsible for the racing offering at three of our racecourses including Aintree, home of the iconic Randox Health Grand National, this role is a key player in the North West team.

The successful candidate will develop and manage sales activities to exceed financial targets for the North West region. They will also be required to lead the racing sales team in maximising business from both new and existing customers whilst ensuring we always deliver the best experience to all of our customers.

Applicants must:

•      have proven sales experience in a proactive sales environment
•      be able to demonstrate how they have delivered and exceeded tough targets
•      have experience of managing and developing a team
•      have experience building effective relationships with both internal and external customers
•      have the proven ability to exceed customer expectations
•      have an innovative approach

If you would like to apply for this position, please send a copy of your covering letter, CV and equal opportunities form which you can download here to recruitment@thejockeyclub.co.uk. Please state your salary expectations and where you saw this vacancy.

Closing date for applications: 29th September 2017



THE JOCKEY CLUB IS AN EQUAL OPPORTUNITIES EMPLOYER