We recognise that you are at the heart of our business and we are committed to delivering the best experience of Kempton Park Racecourse from the moment you find us.
We’ll do it by:
- Being welcoming and friendly
- Treating you with respect
- Being flexible to your needs
- Being committed to consistently delivering quality and value
- Providing clear and relevant information in a timely and appropriate manner
- Encouraging and valuing your feedback to help us improve your experience.
And all we ask of you is that you have a great time and if you don’t please let us know.