YOUR QUESTIONS ANSWERED
Find out answers to frequent questions about going racing at Kempton Park.
Your Raceday Experience - July 19th Onwards
Walk-up tickets will be available for racedays which have not already sold out, unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.
Payments made by card only.
However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.
Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.
Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.
Please note that tickets are not currently being made available via our postal service.
No! British racing is not currently utilising COVID Certification as a condition of entry.
However, you should not attend a raceday if you are feeling unwell and racegoers are also encouraged to ensure they are proven to be COVID negative in advance of attending for their own peace of mind. We recommend taking a Lateral Flow Test 24 hours prior to attending and 48 hours afterwards. If you receive a positive test, please follow this up with a PCR test, and if this is taken before the raceday you are not permitted to attend the fixture. In the event of a positive test, please contact us before racing starts to claim a full refund.
Please continue to check the specific raceday information and contact the racecourse directly if you require further guidance.
It is not mandatory to wear a face covering on our racecourses from July 19th 2021. However, in line with the latest Government guidance, racegoers are strongly encouraged to wear a face covering in areas where you will come into close contact with lots of other people, particularly indoors. Our racecourse teams will be happy to advise you if required.
Even if you do not intend to wear a face covering we do ask that you bring one with you, in the event that you feel ill during your visit and need to speak with a member of our team. We are not able to provide face coverings on the day.
Racegoers are advised to continue to check in with the NHS QR codes provided at racecourse entrances.
Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.
Children must be accompanied by an adult at all times, with a maximum of two children per adult.
Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.
If you intend to visit our racecourses from outside England please check and adhere to England’s government guidance and your own government’s travel restrictions, rules and guidelines.
We’re confident that our events will go ahead as planned, but in the unfortunate event of cancellation or if our guest capacities are restricted, all affected ticket purchases will be fully refunded under our money-back guarantee.
Should Government guidelines change and/or restrictions on travel from specific areas or postcodes be reintroduced, affected tickets would be cancelled and refunds arranged.
If total attendances are restricted, we would refund purchasers on a ‘last-in, first-out’ basis for each enclosure. This means that those who purchased earliest have the greatest chance of being able to attend.
Attendee numbers will vary by racecourse and by fixture. However, as of Monday 19th July 2021 racecourses in England will be able to operate at maximum capacity, unless otherwise instructed. This is in line with the Government’s nationwide lifting of restrictions, as announced on July 12th 2021.
We offer a range of facilities to assist racegoers in maintaining hygiene levels, including hand sanitation stations, regular sanitation of touch points and ensuring indoor areas are well ventilated. As always the safety of all our racegoers, employees and participants remains our number one priority.
You should not attend a raceday if you are feeling unwell or have tested positive for COVID-19.
While nationwide COVID-19 restrictions have been lifted we also support the Government guidance to remain cautious and act responsibly. We thank all attendees for supporting the safe return of racing in front of capacity crowds.
If you fall ill on race day, please put on your face covering and approach the nearest steward, remaining at a safe distance and informing them of your symptoms. A qualified First Aider will then be called to attend to you and appropriate care will be provided. On racedays we will have a dedicated First Aid area and Covid-19 Isolation room.
All Members and Season Card holders are permitted to attend our meetings and can now make use of our Members Lounge facilities (if applicable to your Membership). Please note we will continue to request pre-registration for the upcoming fixtures and issue tickets to our Members until they receive their Membership cards over the coming weeks. Once all cards have been issued, we will move to using the cards and pre-registration will no longer be required. We expect this to happen by the end of August.
Yes. If you’re in the fortunate position of having already transferred a ticket to the corresponding 2021 date then you may attend.
RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.
Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.
RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.
Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.
Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.
There are no cash machines on our courses so if you plan to use cash please remember to bring it with you.
Cash may be used when placing bets on the Tote and with all on-course bookmakers.
Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.
Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.
Digital racecards for all fixtures can be found via The Jockey Club app. Printed racecards will be available on selected racedays.
Alcohol may be purchased. Restrictions which limited the consumption of alcohol only to when seated are no longer in place.
We promote responsible drinking at all of our racecourses in partnership with Drinkaware, helping people make informed choices and being considerate of fellow racegoers at all times.
We ask you not to bring any food or drink on to the course - including alcohol and picnics – unless where otherwise stated in the specific raceday information. Please contact the racecourse directly if you require further guidance.
In the event you cannot attend the raceday your ticket may be transferred to another person.
Some of our racedays and enclosures will have a specific dress codes and you should check the webpages relating to the event you’re attending for more information. As our events are predominantly outdoors, for all racedays please check the forecast before leaving home and plan to wear warm or waterproof clothing as required.
To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket. We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant.
FREQUENTLY ASKED QUESTIONS
Tickets can be booked via our website by clicking on an event and selecting the ‘Book Now’ button. Alternatively call our ticket hotline on 0344 579 3008.
Don’t panic, it’s easy. First, review your racecard and choose your horse. Next, choose your style of betting. You can bet with a bookmaker where you will be offered fixed odds (the likelihood of your horse winning) or place a bet with the tote, where your money will be added to their country-wide pool and you will receive a proportionate cut if you win.
The ‘longer’ the odds (where the difference between the first and second numbers is greater, eg 100/1 rather than 7/4) the less chance the bookmakers think the horse has of winning the race – but the more you will take home if it does. Favourites will have ‘shorter’ odds (where the difference between the first and second numbers is smaller, eg 2/1) and show the bookmakers think the horse has a greater chance of winning the race.
If you like the horse, but are not confident of the win, go ‘each way’. This means you will win if your horse is ‘placed’ (placings vary per race, depending on the number of horses competing - check before you place your bet).
Choose your best viewing position, get ready, and cheer like mad. After the race, collect your winnings (!) and celebrate in style…
There is a huge range of catering options at Kempton Park. The Panoramic Bar and Restaurant has one of the finest views of any racecourse. With our caterers, the dining can only be described as superb. We can cater for groups of up to 150, private or networking, all with fantastic views and access to Europe’s premier floodlit racecourse. Call 01372 477747 or email email@example.com for bookings and enquiries.
Food on the hoof? There is a huge range of fast food on the ground floor of the Grandstand. You can choose from fish and chips, curry, pies and pizza.
Thirsty work? All areas have bars serving a wide range of alcoholic and soft drinks. The bars open at the same time as the gates and stay open for half an hour after racing.
It’s not just about racing – we want you to have a memorable experience and aim to keep you entertained long after the horseboxes have departed. After racing on our themed nights there is often live music and for all fixtures the bars stay open for half an hour after racing.
Yes, free parking is available on all of our racedays. The main car park is subject to a £5 parking fee on all Jump fixtures and feature days. During the Ladbrokes Christmas Festival, parking fees apply. Please check our Directions & Parking page for more info.
We are not currently offering any concessions on all racedays.
Unfortunately, we do not allow dogs onto Kempton Park Racecourse unless they are assistance dogs.
Unlike other racecourses, we offer a generous 20% discount on all pre-booked tickets. Being so close to London, we’re popular with hen and stag parties wishing to travel into the city after racing. All are welcome.
Call 0344 579 3008 for information or bookings. Please note: concessions & discounts do not apply to the 32Red Winter Festival on the 26 & 27 December.
Yes, we recommend you book in advance as it reduces waiting times at the gate, allows you to take advantage of any special packages tailored for pre-bookers and saves you money. Bookings can be made up to midnight the night before a raceday. Tickets will be dispatched by post for all bookings received up to five days before racing; all others will be available for collection on arrival. Call 0344 579 3008 to book tickets. A fee applies to all ticket bookings.
By Road Kempton Park sits between Sunbury-on-Thames and Hampton Court on the A308, south-west London. We are less than a mile from J1 of the M3 and J12 of the M25. By Rail The racecourse boasts its own train station, Kempton Park, 200 yards from the Main Entrance. On race days/nights, trains run every half-hour from London Waterloo (journey time 40min). The last train back into London leaves at 11.16pm.
Tickets for all Kempton Park Racecourse events are non-refundable. Once a ticket is purchased, the attendee is not entitled to cancel the purchase. In exceptional circumstances, we may be able to exchange your tickets to an equivalent fixture. For more information see our Refund Policy.
Mobile Ticketing FAQS
Updated 6th August 2021 - We are currently experiencing a technical problem with race day tickets being retrieved on The Jockey Club app, please bring your Print at Home tickets to gain admission
Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.
As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.
You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.
No. The app is free and, in fact, mobile ticketing is the cheapest available option.
When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.