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Frequently asked questions

Find answers to questions you may have about returning to our racecourses here.

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Frequently asked questions


Find out answers to frequent questions about going racing at Kempton Park.


Tickets can be booked via our website by clicking on an event and selecting the ‘Book Now’ button. Alternatively call our ticket hotline on 0344 579 3008.

Don’t panic, it’s easy. First, review your racecard and choose your horse. Next, choose your style of betting. You can bet with a bookmaker where you will be offered fixed odds (the likelihood of your horse winning) or place a bet with the tote, where your money will be added to their country-wide pool and you will receive a proportionate cut if you win.


The ‘longer’ the odds (where the difference between the first and second numbers is greater, eg 100/1 rather than 7/4) the less chance the bookmakers think the horse has of winning the race – but the more you will take home if it does. Favourites will have ‘shorter’ odds (where the difference between the first and second numbers is smaller, eg 2/1) and show the bookmakers think the horse has a greater chance of winning the race.


If you like the horse, but are not confident of the win, go ‘each way’. This means you will win if your horse is ‘placed’ (placings vary per race, depending on the number of horses competing - check before you place your bet).


Choose your best viewing position, get ready, and cheer like mad. After the race, collect your winnings (!) and celebrate in style…

There is a huge range of catering options at Kempton Park. The Panoramic Bar and Restaurant has one of the finest views of any racecourse. With our caterers, the dining can only be described as superb. We can cater for groups of up to 150, private or networking, all with fantastic views and access to Europe’s premier floodlit racecourse. Call 01372 477747 or email for bookings and enquiries.


Food on the hoof? There is a huge range of fast food on the ground floor of the Grandstand. You can choose from fish and chips, curry, pies and pizza.


Thirsty work? All areas have bars serving a wide range of alcoholic and soft drinks. The bars open at the same time as the gates and stay open for half an hour after racing. 

It’s not just about racing – we want you to have a memorable experience and aim to keep you entertained long after the horseboxes have departed. After racing on our themed nights there is often live music and for all fixtures the bars stay open for half an hour after racing.

Yes, free parking is available on all of our racedays. The main car park is subject to a £5 parking fee on all Jump fixtures and feature days. During the Ladbrokes Christmas Festival, parking fees apply. Please check our Directions & Parking page for more info.

Yes. Under 18s accompanied by an adult are admitted free on the majority of our fixtures, some may be excluded. One adult may accompany a maximum of two children. Students can visit the Race Pass website to recieve a discount, however these must be booked in advance of the raceday. Senior citizens are entitled to a £5 discount at the gate with valid ID, excluding the 32Red Winter Festival.


Please note: concessions & discounts do not apply during the 32Red Winter Festival on the 26 & 27 December.

Unfortunately, we do not allow dogs onto Kempton Park Racecourse unless they are assistance dogs.


Unlike other racecourses, we offer a generous 20% discount on all pre-booked tickets. Being so close to London, we’re popular with hen and stag parties wishing to travel into the city after racing. All are welcome.


Call 0344 579 3008 for information or bookings. Please note: concessions & discounts do not apply to the 32Red Winter Festival on the 26 & 27 December.

Yes, we recommend you book in advance as it reduces waiting times at the gate, allows you to take advantage of any special packages tailored for pre-bookers and saves you money. Bookings can be made up to midnight the night before a raceday. Tickets will be dispatched by post for all bookings received up to five days before racing; all others will be available for collection on arrival. Call 0344 579 3008 to book tickets. A fee applies to all ticket bookings.

By Road Kempton Park sits between Sunbury-on-Thames and Hampton Court on the A308, south-west London. We are less than a mile from J1 of the M3 and J12 of the M25. By Rail The racecourse boasts its own train station, Kempton Park, 200 yards from the Main Entrance. On race days/nights, trains run every half-hour from London Waterloo (journey time 40min). The last train back into London leaves at 11.16pm.

Tickets for all Kempton Park Racecourse events are non-refundable. Once a ticket is purchased, the attendee is not entitled to cancel the purchase. In exceptional circumstances, we may be able to exchange your tickets to an equivalent fixture. For more information see our Refund Policy.


Mobile Ticketing FAQS

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

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