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YOUR QUESTIONS ANSWERED

 

Find out answers to frequent questions about going racing at Kempton Park.

 

CASHLESS

 

Our racecourses continue to operate on a ‘cashless’ basis. All ticket, racecard payments and food and drink purchases within our racecourse are to be made via card payment only, unfortunately cash payments will not be accepted.

 

However, cash may be used when placing bets with all on-course bookmakers only.

 

Your Raceday Experience

Walk-up tickets will be available for racedays which have not already sold out, unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

 

Payments made by card only. 

 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

 

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

  

Postal service is also available as an alternative method

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.

 

Children must be accompanied by an adult at all times, with a maximum of two children per adult.


Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

If an event is cancelled or a fixture is abandoned our refund policy would apply. Please refer to our terms and conditions for more information.

If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.

 

Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

 

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.

 

Kempton Park train station is located within our car park and is just a short walk from our North Entrance.

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

 

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

Digital racecards for all fixtures can be found via The Jockey Club app.

 

Printed racecards will be available on all racedays.

If you're bringing along a picnic for the day, it must be consumed within the Picnic Enclosure – situated next to the track in the Grandstand.

 

The Picnic Enclosure is the perfect spot for soaking up the summer atmosphere, situated next to the track with views of the racecourse. If you're bringing along a picnic for the day, it must be consumed within this area.

 

We encourage the use of picnic rugs but we do not allow guests to bring tables, chairs, gazebos or other items of furniture onto the racecourse. There are picnic benches within the Picnic Enclosure but as this area can become busy we recommend arriving early to avoid disappointment.

 

Alcohol can only be brought in with a substantial picnic and it is limited to half a 750ml bottle of wine, Champagne or prosecco per person or four cans of beer, cider or pre-mixed aperitif.

 

A substantial picnic is considered to include a sandwich or equivalent plus a snack per person, as a minimum. View the full Alcohol Policy here.

In the event you cannot attend the raceday your ticket may be transferred to another person.

 

Some of our racedays and enclosures will have a specific dress codes and you should check the webpages relating to the event you’re attending for more information. As our events are predominantly outdoors, for all racedays please check the forecast before leaving home and plan to wear warm or waterproof clothing as required.

To guarantee availability, it is essential that you email or telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket. We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. For further information please view our Carer/Assistant admission policy here 

FREQUENTLY ASKED QUESTIONS

Tickets can be booked via our website by clicking on an event and selecting the ‘Book Now’ button. Alternatively call our ticket hotline on 0344 579 3008.

Don’t panic, it’s easy. First, review your racecard and choose your horse. Next, choose your style of betting. You can bet with a bookmaker where you will be offered fixed odds (the likelihood of your horse winning) or place a bet with the tote, where your money will be added to their country-wide pool and you will receive a proportionate cut if you win.

 

The ‘longer’ the odds (where the difference between the first and second numbers is greater, eg 100/1 rather than 7/4) the less chance the bookmakers think the horse has of winning the race – but the more you will take home if it does. Favourites will have ‘shorter’ odds (where the difference between the first and second numbers is smaller, eg 2/1) and show the bookmakers think the horse has a greater chance of winning the race.

 

If you like the horse, but are not confident of the win, go ‘each way’. This means you will win if your horse is ‘placed’ (placings vary per race, depending on the number of horses competing - check before you place your bet).

 

Choose your best viewing position, get ready, and cheer like mad. After the race, collect your winnings (!) and celebrate in style…

There is a huge range of catering options at Kempton Park. The Panoramic Bar and Restaurant has one of the finest views of any racecourse. With our caterers, the dining can only be described as superb. We can cater for groups of up to 150, private or networking, all with fantastic views and access to Europe’s premier floodlit racecourse. Call 01372 477747 or email london.hospitality@thejockeyclub.co.uk for bookings and enquiries.

 

Food on the hoof? There is a huge range of fast food on the ground floor of the Grandstand. You can choose from fish and chips, curry, pies and pizza.

 

Thirsty work? All areas have bars serving a wide range of alcoholic and soft drinks. The bars open at the same time as the gates and stay open for half an hour after racing. 

It’s not just about racing – we want you to have a memorable experience and aim to keep you entertained long after the horseboxes have departed. After racing on our themed nights there is often live music and for all fixtures the bars stay open for half an hour after racing.

Yes, free parking is available on all of our racedays. The main car park is subject to a £5 parking fee on all Jump fixtures and feature days. During the Ladbrokes Christmas Festival, parking fees apply. Please check our Directions & Parking page for more info.

We are not currently offering any concessions on all racedays.

Unfortunately, we do not allow dogs onto Kempton Park Racecourse unless they are assistance dogs.

 

We offer a discount on pre-booked tickets for groups of 10+. These can be booked online or alternatively please call 0344 579 3008.

 

Please note some fixtures will be excluded from this discount.

Yes, we recommend you book in advance as it reduces waiting times at the gate, allows you to take advantage of any special packages tailored for pre-bookers and saves you money. Bookings can be made up to midnight the night before a raceday.

 

Call 0344 579 3008 to book tickets. A fee applies to all ticket bookings.

By Road Kempton Park sits between Sunbury-on-Thames and Hampton Court on the A308, south-west London. We are less than a mile from J1 of the M3 and J12 of the M25. By Rail The racecourse boasts its own train station, Kempton Park, 200 yards from the Main Entrance. On race days/nights, trains run every half-hour from London Waterloo (journey time 40min). The last train back into London leaves at 11.16pm.

Tickets for all Kempton Park Racecourse events are non-refundable. Once a ticket is purchased, the attendee is not entitled to cancel the purchase. In exceptional circumstances, we may be able to exchange your tickets to an equivalent fixture. For more information see our Refund Policy.

 

Mobile Ticketing FAQS

If you are unable to retrieve your tickets on The Jockey Club app, please bring your Print at Home tickets to gain admission.

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

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