Aintree Racecourse is committed to making the course grounds available to as many people as possible meeting the requirements of the Disability Discrimination Act and makes every effort to ensure its communications and facilities are accessible to those with special needs, including those with visual, hearing, cognitive and motor impairments.
Venue Accessibility at Aintree Racecourse
At Aintree, we are committed to making every event as welcoming and accessible as possible. Whether you’re here for a race meeting, concert, or private event, our team works continuously to provide facilities and support for visitors with accessibility needs.
Below you’ll find details on accessible routes, facilities, services, and a helpful FAQ to guide your planning. If you can’t find the information you need, please contact us directly and we’ll be happy to assist.
Call: 0151 522 2921
Email: nw.tickets@thejockeyclub.co.uk
With the introduction of the Disability Discrimination Act (DDA) in October 2005, Aintree Racecourse, in common with all premises offering access to the Public in England and Wales, assumed a mandatory obligation to provide easy access to all parts of its premises for people with Disabilities, wherever reasonably practicable. The Act recognizes, however, that full access is not always reasonably achievable in older existing buildings, and therefore states that in these cases people with disabilities should be able to gain easy access into the premises and that the services they require should be made available to them in close proximity to their entry point.
Aintree Racecourse comprises an interlinked grouping of multi-storey buildings on one site, some updated as recently as 2008 and with significant changes in floor levels both between and within individual buildings.
To meet the requirements of the legislation, we have made substantial practicable changes to our facilities that include:
- Braille being included on the majority of our signage
- Improvements to accessible viewing areas
- Suite doors being widened
- Lowering of Tote facilities to improve access for betting purposes
- Viewing balconies improved for wheelchair access
- The introduction of a accessible lift
- Changes to existing lifts to allow wheelchair operation
- Increasing a accessible car parking access
- Widened car parking spaces and installed appropriate signage
- New and more centrally located accessible toilets
- Modification of existing toilets to allow ambulant accessible access (including widening cubicles, installation of grab rails, lengthening mirrors, adjusting flush mechanisms, adjustments to door locking facilites and washbasin and handles)
- Refuge areas constructed in case of fire (including the installation of a 2-way communication system with the on-site control room to each point)
- Additional Evac chairs
- Changes to health and safety procedures to protect accessible persons
- Changes in admissions policy in respect of accessible persons (ie, allowing carers in free of charge – on shoulder meetings – This excludes the Grand National)
- Accessible specific training for key personnel
Aintree Racecourse is committed to improving access and movement through the buildings for people with physical, sensory and psychological disabilities and impairments through many ongoing upgrading and improvement programmes.
Accessible toilet facilities can be located in:
- Princess Royal Stand
- Lord Daresbury Stand
- Queen Mother Stand
- Earl of Derby Stand
- Lord Sefton Stand
- McCoy’s Bar
- Paddock Lodge
- Equestrian Centre
- Pure Gym Car Park
- The Media Centre
- The Weighing Room
Lowered services counters are available in the The Red Rum Bar, Hedgehunter Bar, Tattersalls, Stands and in the Tote. Induction Loops are available in all stands on the racecourse.
If you would like to find out more about the facilities and access at Aintree Racecourse, a Detailed Accessibility Guide has been created by our partner AccessAble, view here.
Accessibility FAQ's
For the Randox Grand National Festival we offer accessible parking in our County or Steeplechase car parks, there are limited spaces available please call 0151 522 2921 or email nw.tickets@thejockeyclub.co.uk for more information and to reserve your space. A blue badge is required on the day to gain access.
If you are in receipt of PIP, DLA, AA, or AFIP, please contact us on 0151 522 2921 or nw.tickets@thejockeyclub.co.uk with a copy of your in date award letter with your existing booking details so we can add this to your booking, or we can help you create the order.
For the Randox Grand National Festival, please get in touch with us on 0151 522 2921 or nw.tickets@thejockeyclub.co.uk with your existing booking details so we can add a space to this, please note you must bring your blue badge along on the day to gain access.
Our Steeplechase car park is behind the recourse at the Aintree Golf Centre and a private shuttle will take you between the car park and racecourse. Once you have booked your slot, we can provide you with a contact number of the day of the event only to organise your shuttle timings.
For all other race fixtures, there are no disabled parking space reservations.
You are welcome to bring any walking aids with you to the racecourse. Unfortunately we currently don’t offer a buggy service.
Yes, all accessible toilets are locked by Radar key.
We cater for a variety of diets from our on site concessions, however if you have a medical dietary requirement, please email nw.tickets@thejockeyclub.co.uk and we can advise the process going forward.
Unfortunately, we don’t have an induction loop available but we aim to have this installed in the near future.
You can call us on 0151 522 2921 or nw.tickets@thejockeyclub.co.uk to explain your needs further and we can advise on the best ticket for this.
We currently don’t accept these cards, however we hope to expand the use of these cards in our venue in future.
Yes, you are welcome to bring your assistance dog. Please make us aware of this in advance by emailing us on nw.tickets@thejockeyclub.co.uk. You may be asked to show documentation on arrival.
For the Randox Grand National Festival, we have one located by the Mound near the West Tip area and one overlooking the Parade Ring and Winners Enclosure.
For all other racedays, the platform will only be overlooking the Parade Ring and Winners Enclosure. Neither of these options has a pre-booking option.
This is no minimum age requirement to claim this ticket, however you must provide the relevant award letter of either PIP, DLA, AA or AFIP.
No, however we advise these are arranged in advance before the day of the event. Personal Assistant tickets can be issued (on proof of ID) on the day.
Unfortunately we don’t offer this service at the venue.
You can view racing with all ticket types. Additionally we have multiple large screens across the site to enhance the view of racing.
Yes, if you would prefer a letter of exemption, to explain medicines or any medical equipment that needs to be brought in, please contact nw.tickets@thejockeyclub.co.uk or call 0151 522 2921. Unfortunately we can’t store medication in the fridge.
Yes, all of our hospitality areas are accessible except the 1750 restaurant.
|
Earl Of Derby Stand |
Wheelchair Accessible with lifts. Please note the terrace is not wheelchair accessible. |
|
Lord Sefton Stand |
Wheelchair Accessible with lifts. Please note the terrace is not wheelchair accessible. |
|
Queen Mother Stand |
Seats accessible by small set of stairs. Lifts inside the Grandstand. |
|
Lord Daresbury Stand |
Not wheelchair Accessible – no lifts. |
|
Princess Royal Stand |
Wheelchair Accessible with lifts. |
|
West Tip |
Not wheelchair Accessible – no lifts. |
|
Festival Zone |
All wheelchair accessible. |
|
Garden Club |
Not wheelchair Accessible – no lifts. |
