important information
2019/20 Jump Season Concluded
The British Horseracing Authority has announced that due to the current public health situation, the 2019/20 Jump Racing season has now been concluded and the new Jumps season will not restart until 1st July 2020.
This means that sadly our racedays on the 15th May and 12th June will not go ahead.
Please be assured that The Jockey Club operates a full refund policy in the event of any raceday not taking place. Please bear with us in this busy time. If you’ve booked hospitality, our team will be in touch shortly.
The 2020 Randox Health Grand National Festival cancelled due to Coronavirus
Unfortunately, The Randox Health Grand National Festival will not take place between Thursday 2nd and Saturday 4th April 2020.
Please be assured that Aintree Racecourse operates a full refund policy in the event of any raceday not taking place.
The refund process for is now underway and due to the significant volume of refunds being processed this will take a few days.
Customers that purchased tickets online will receive a full refund back onto the payment card used to purchase the tickets. Many will have already cleared and we expect all refunds to be cleared into customer accounts soon.
If your payment card has since expired or you paid by cash or cheque, The Jockey Club will contact you directly. This may take a little longer, we thank you for your patience and understanding.
Hospitality customers will be contacted directly by our Sales team to process your refund or transfer.
We look forward to seeing you again for The 2021 Randox Health Grand National Festival which will take place on the 8th, 9th, 10th April 2021.
Terms and conditions
Below you can find full terms and conditions of entry to Aintree Racecourse that apply to all persons entering the racecourse.
These Conditions are issued by Aintree Racecourse in conjunction with The Jockey Club.
When booking a ticket to attend Aintree Racecourse through our website you should do so in the complete confidence that if the event is ever cancelled in advance you will be issued with a full and automatic refund.
For further information about our Refund Policy, please click here:
Document |
|
|---|---|
Terms and conditions of entry - ALL ATTENDEES |
|
Terms and conditions of entry - INDUSTRY |
|
Rewards4Racing Terms and Conditions |
|
Drugs Policy |
|
Alcohol Policy |
|
Crowd Disorder & Anti-Social Behaviour |
|
| The Jockey Club Safeguarding Policy | DOWNLOAD |
Event Safety Policy Statement |
|
Wi-Fi and Connectivity T&Cs |
|
Racing with Performances |
|
Grand National Ladies Day Style Award Terms and Conditions 2020 |
DOWNLOAD |
| Code of Conduct | DOWNLOAD |