Sandown Park FAQs

Walk-up tickets will be available for racedays which have not already sold out, unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

Payments made by card only.

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

If you have purchased digital tickets, these will be emailed to you following your purchase. You can either print your tickets at home, show them on your phone, or access them via The Jockey Club app.

If you have purchased physical tickets, these will either be posted to you or made available for collection on the day, depending on your booking. Please note that postage or collection charges may apply.

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures. 

Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

All those under 18 years of age must be accompanied by a responsible adult (21+ years or their parent) to gain entry to the venue, limited to three under 18s per adult.

Once in the venue, those aged 15 years and under must be accompanied by their responsible adult for the duration of their time at the Racecourse. 16 to 17-year-olds do not need to be accompanied around the venue but must still have their responsible adult on site and must adhere to site policies.

If an event is cancelled or a fixture is abandoned our refund policy would apply. Please refer to our terms and conditions for more information.

If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.

Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.

Our racecourses operate as cashless venues, including at concession units. However, cash can still be used when placing bets with on-course bookmakers.

Please note that there are no cash machines available at Sandown Park. If you wish to place bets with cash, we recommend bringing cash with you on the day.

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

Digital racecards are available via The Jockey Club app.

Printed racecards will also be available to purchase at the racecourse on the day.

Picnics are permitted at Sandown Park, but must be consumed in the designated Picnic Area, located at the front of the Grandstand.

Please note that alcohol is not permitted as part of a picnic.

Click here for more information.

In the event you cannot attend the raceday your ticket may be transferred to another person.

Get some inspiration for what to wear to our racecourse.

To guarantee availability, it is essential that you email or telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket. We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. For further information please view our Carer/Assistant admission policy here.

CASHLESS CAR PARK

Please note we are now cashless in our main car park based on Portsmouth Road. We will take card payment on arrival to the Racecourse and will no longer accept cash payments.

For customers who cannot provide card payments, we will continue to offer complimentary parking in our centre of the course car park based on More Lane.

Our racecourses operate as cashless venues, including at concession units. However, cash can still be used when placing bets with on-course bookmakers.

Please note that there are no cash machines available at Sandown Park. If you wish to place bets with cash, we recommend bringing this with you on the day.

There are no cash machines on the racecourse. If you plan to use cash at an on-course bookmaker, please ensure you bring this with you.

There are lots of food & drink outlets across Sandown Park Racecourse. Explore our Food and Drink options for more information.

Picnics are permitted at Sandown Park, but must be consumed in the designated Picnic Area, located at the front of the Grandstand.

Please note that alcohol is not permitted as part of a picnic.

Click here for more information.

For our racing fixtures, children under 18 can attend for free, however they must have a valid ticket. For fixtures featuring live music after racing, a charge may apply.

All guests under 18 must be accompanied by a responsible adult (aged 21+) or their parent to gain entry to the venue. A maximum of three under-18s are permitted per adult.

Once inside the venue, those aged 15 and under must remain accompanied by their responsible adult for the duration of their visit.

Children aged 16 and 17 do not need to be accompanied around the venue, but their responsible adult must remain on site, and they must adhere to all site policies.

Yes. A complimentary shuttle bus operates on racedays between Esher Railway Station and the Main Entrance at Sandown Park Racecourse.

The shuttle bus runs from shortly before the gates open until after the last race.

For exact shuttle bus timings, please contact the racecourse, as times are subject to change.

We do not have a cloakroom or storage facilities available on-site.

Please note that all personal belongings must be kept with you at all times while on course.

Gate opening times vary by event and are listed on the relevant event page.

Please check the event page on our website before your visit for the gate opening and event times.

A racecard is an essential tool for your day, listing all the runners & riders, their form guides and helpful tips. They are available to purchase at the racecourse on the day or on our website and on The Jockey Club app. If you have booked a hospitality package, racecards are usually provided.

Tickets for all Sandown Park Racecourse events are non-refundable. Once a ticket is purchased, the attendee is not entitled to cancel the purchase. 

In exceptional circumstances, we may be able to exchange your tickets to an equivalent fixture. For more information see our Refund Policy.

Dogs are not allowed within the grounds of Sandown Park, with the exception of registered assistance dogs. The Sandown Park Management respectfully requests that dogs are never left in cars.

ASSISTANCE DOGS

Assistance dogs are welcome to attend with their owners. Please note we now require assistance dogs to be registered at the Ticket Enquiries desk in the Main Foyer before access can be granted onto the site. Pet insurance with public liability cover documentation will be requested when registering your dog. We also suggest owners contact the racecourse in advance when booking your tickets so we can advise you on the expected attendance for your event date and the facilities available for yourself and your assistance dog.

Sandown Park is accessible for disabled customers with ramp access, disabled parking close to the entrance, disabled viewing platforms*, disabled toilet facilities, low level service areas in the bars and Food Court and first aid facilities.

*Only one carer accompanying one disabled person will be allowed on the viewing platform

*Subject to avaliablity

Accessible Viewing Area on Music Nights

Guests with accessibility requirements are requested to email us in advance so that arrangements can be discussed directly with the racecourse.

Yes, via the main entrance on the Portsmouth Road. Please speak to a member of the car parking team on the day for assistance.

We recommend that the large tree between the parade ring and the winner’s enclosure is a great meeting point. Alternatively, Grandstand ticket holders could arrange to meet on the Sports Bar patio, overlooking the parade ring and Premier badge holders could meet underneath the clock tower, overlooking the horse walk and Parade Ring.

At Sandown Park, smoking is not permitted within the following areas: inside the Grandstand, the Eclipse Pavilion. Owners and Trainers (including the balcony), Weighing Room (including the balcony), Summer Marquees and other tented areas.

Please note that smoking is still allowed in all other outside areas and balconies. Smoking is also prohibited in the designated ‘No Smoking & Drinking Zone’ located in the Premier Enclosure.

If you have any queries regarding smoking legislation, please visit www.smokefree.nhs.uk.

Yes, cameras can be used at Sandown Park, provided that any photographs taken are for personal, non-commercial use only.

If you are using a professional camera, you will need to visit the Ticket Enquiries Desk to view and sign a waiver confirming that your photographs are for personal use.

Please do not use flash photography in close proximity to racehorses. For live music events, image rights are retained by the band management. Commercial photographers must apply for press accreditation in advance.

Yes, stag and hen parties are welcome at Sandown Park Racecourse.

Fancy dress is permitted, but please ensure outfits are appropriate and respectful, as offensive or inappropriate costumes may be refused entry.

At Sandown Park the Flat season runs from April until September whilst the Jump Season runs from November through to bet365 Jump Finale in April which is the official end of the National Hunt Season in Britain.

Shooting sticks are allowed but racegoers bringing other forms of seats or personal furniture will not be admitted into the racecourse.

Currently the app is able to import tickets that are Print at Home. To import the tickets, either scan the QR code on the ticket pdf or enter the bookers email and order confirmation.

Tickets can only be imported into the app if they were issued as Digital Tickets. If your order was placed using Collect on the Day, Standard Mail, or Secure Delivery, the tickets won’t import because they must be physically posted or collected. To check your delivery method, you can do so on your confirmation email.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

Your eTickets are attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

When processing your booking you will choose the delivery method of your tickets. If you select Email or Print at home, these will be able to be imported into the app.

Once you have imported your tickets to the app, you will be able to view them by tapping My Visit and then Tickets. To view the ticket QR code, select a ticket and it will open. You will need the QR code for our ticket scanners.

If you have booked tickets for a group, we recommend, sending each individual their printed ticket and then they can download the app and import via the tickets QR code.

Firstly on the map select your enclosure and then use either the search or filter bar to find what you are you looking for.

You can download the app from the Apple App store or Google Play, simply search for the racecourse and click download.

Please update to the latest version of the app before arrival.

• Apple/iOS users can do this by checking for available updates in the App Store. Tap your profile icon at the top right, scroll down to pending updates and tap ‘Update’ next to an app to update.
• Android users can do this by opening Play Store, tapping the profile icon, tap ‘Open’, selecting ‘Manage apps and device’ and checking ‘Updates available’.

The app can be downloaded on IOS and Android devices.

You will need to be using IOS 14 and above and on Android 5 as the minimum operating versions.

You can view the privacy policy for the app here

It is possible to use the app offline, all the functionality will still work but you will not receive any updates – all our racecourses offer free wi-fi on course.

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