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Frequently asked questions


Do you have any questions about your visit? Read on to find the answers with our most frequently asked questions.

 

Cashless VENUE

Our racecourses continue to operate on a ‘cashless’ basis. All ticket, racecard payments and food and drink purchases within our racecourse are to be made via card payment only, unfortunately cash payments will not be accepted. However, cash may be used when placing bets with all on-course bookmakers only.

 

If you need some ideas of what to do in Sandown take a read of our guide here.

 

Your Raceday Experience

Walk-up tickets will be available for racedays which have not already sold out, unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

 

Payments made by card only.

 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

 

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

No! British racing is not currently utilising COVID Certification as a condition of entry.

 

However, you should not attend a raceday if you are feeling unwell and racegoers are also encouraged to ensure they are proven to be COVID negative in advance of attending for their own peace of mind. We recommend taking a Lateral Flow Test 24 hours prior to attending and 48 hours afterwards. If you receive a positive test, please follow this up with a PCR test, and if this is taken before the raceday you are not permitted to attend the fixture. In the event of a positive test, please contact us before racing starts to claim a full refund.

 

Please continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

It is not mandatory to wear a face covering on our racecourses from July 19th 2021. However, in line with the latest Government guidance, racegoers are strongly encouraged to wear a face covering in areas where you will come into close contact with lots of other people, particularly indoors. Our racecourse teams will be happy to advise you if required.

 

Even if you do not intend to wear a face covering we do ask that you bring one with you, in the event that you feel ill during your visit and need to speak with a member of our team. We are not able to provide face coverings on the day.

Racegoers are advised to continue to check in with the NHS QR codes provided at racecourse entrances.

 

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures. 

 

Children must be accompanied by an adult at all times, with a maximum of two children per adult.

Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

If you intend to visit our racecourses from outside England please check and adhere to England’s government guidance and your own government’s travel restrictions, rules and guidelines.

We’re confident that our events will go ahead as planned, but in the unfortunate event of cancellation or if our guest capacities are restricted, all affected ticket purchases will be fully refunded under our money-back guarantee.

Should Government guidelines change and/or restrictions on travel from specific areas or postcodes be reintroduced, affected tickets would be cancelled and refunds arranged.

 

If total attendances are restricted, we would refund purchasers on a ‘last-in, first-out’ basis for each enclosure. This means that those who purchased earliest have the greatest chance of being able to attend.

Attendee numbers will vary by racecourse and by fixture. However, as of Monday 19th July 2021 racecourses in England will be able to operate at maximum capacity, unless otherwise instructed. This is in line with the Government’s nationwide lifting of restrictions, as announced on July 12th 2021.

We offer a range of facilities to assist racegoers in maintaining hygiene levels, including hand sanitation stations, regular sanitation of touch points and ensuring indoor areas are well ventilated. As always the safety of all our racegoers, employees and participants remains our number one priority.

  

You should not attend a raceday if you are feeling unwell or have tested positive for COVID-19.

 

While nationwide COVID-19 restrictions have been lifted we also support the Government guidance to remain cautious and act responsibly. We thank all attendees for supporting the safe return of racing in front of capacity crowds.

If you fall ill on race day, please put on your face covering and approach the nearest steward, remaining at a safe distance and informing them of your symptoms. A qualified First Aider will then be called to attend to you and appropriate care will be provided. On racedays we will have a dedicated First Aid area and Covid-19 Isolation room.

 

All current jump members should have now received their membership packs for the upcoming jump season. 2021 Annual Badge holders should have received their membership cards for the remaining fixtures this year.

 

For any membership queries please contact the team at London.CustomerRelations@thejockeyclub.co.uk

Yes. If you’re in the fortunate position of having already transferred a ticket to the corresponding 2021 date then you may attend.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.

 

Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

 

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

 

There are no cash machines on our courses so if you plan to use cash please remember to bring it with you.

 

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

 

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

Digital racecards for all fixtures can be found via The Jockey Club app. Printed racecards will be available on selected racedays. 

Alcohol may be purchased. Restrictions which limited the consumption of alcohol only to when seated are no longer in place.


We promote responsible drinking at all of our racecourses in partnership with Drinkaware, helping people make informed choices and being considerate of fellow racegoers at all times.

We ask you not to bring any food or drink on to the course - including alcohol and picnics – unless where otherwise stated in the specific raceday information. Please contact the racecourse directly if you require further guidance.

In the event you cannot attend the raceday your ticket may be transferred to another person.

 

Some of our racedays and enclosures will have a specific dress codes and you should check the webpages relating to the event you’re attending for more information. As our events are predominantly outdoors, for all racedays please check the forecast before leaving home and plan to wear warm or waterproof clothing as required.

To guarantee availability, it is essential that you email or telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket. We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. For further information please view our Carer/Assistant admission policy here.

FREQUENTLY ASKED QUESTIONS

Please check the event specific detail on the fixture page for parking information.

We will be operating cashless sales throughout our food and drink outlets, including concessions.

 

For betting facilities cash payment will still be accepted, but contactless payments are recommended.

There are no cash machines on the racecourse. If you plan to use cash at a bookmakers please ensure you bring this with you

As spectators return, our food and drink offering may be different from your usual experience.

 

Sandown Park will provide the opportunity to purchase hot drinks, snacks and alcohol with a substantial meal. Explore our Food and Drink options for more information.

 

Thank you for your understanding at this time.

Picnics are permitted on course as per pre-COVID rules - They can only be consumed in the picnic enclosure by the Racecourse.

 

Please refer to our picnic guidelines for more information.

​On all racing fixtures except music nights, two under 18's can be accompanied free of charge with every paying adult. Please note that proof of age may be required.

 

Children still require a ticket as we will require contact details and consent to Code of Conduct for each individual before racecourse entry.

 

These tickets are subject to availability and may be limited at high demand fixtures.

The dress code at Sandown Park is officially smart casual, but many people like to dress up for certain days, for example the Coral-Eclipse Summer Festival. We do not insist that a jacket and tie are worn to all meetings nor are ladies required to wear a hat. Smart jeans are permitted but must not be ripped or torn. Fancy dress and sportswear including shorts, football and rugby shirts and trainers are not permitted in the Premier Enclosure. Bare tops are also not permitted at the racecourse. Flip flops are also not permitted in the Premier Enclosure. Please be aware that the Sandown Park dress code will be applied to children over 12 years of age.

 

Read the full dress code.

The gates open approximately two hours before the first race. Please check the What’s On listing for the up-to-date times.

A racecard is an essential tool for your day, listing all the runners & riders, their form guides and helpful tips. Paper racecards are currently unavailable but you can find a digital racecard on our website and on The Jockey Club app. If you have booked a hospitality package, racecards are usually provided.

Tickets for all Sandown Park Racecourse events are non-refundable. Once a ticket is purchased, the attendee is not entitled to cancel the purchase. In exceptional circumstances, we may be able to exchange your tickets to an equivalent fixture. For more information see our Refund Policy.

 

Dogs are not allowed within the grounds of Sandown Park, with the exception of registered assistance dogs. The Sandown Park Management respectfully requests that dogs are never left in cars.

Sandown Park is accessible for disabled customers with ramp access, disabled parking close to the entrance, disabled viewing platforms*, disabled toilet facilities, low level service areas in the bars and Food Court and first aid facilities. *Only one carer accompanying one disabled person will be allowed on the viewing platform.

Flat racing at Sandown Park is run on a natural grass surface (turf) at a predetermined distance from five furlongs (1006 m) to over two miles (3219m). They are generally called sprints, middle distance or stayers’ races. Jump racing (also known as National Hunt) derives its name from early races in which orientation of the course was by reference to a church steeple, jumping fences and ditches and generally traversing the many intervening obstacles in the countryside.

You will see them warming up in the Pre-Parade ring opposite the Winner’s Enclosure, in the Parade Ring where the jockeys mount the horses, making their way to the racecourse via the Horsewalk and on the racecourse for the race. After the race, the horses will make their way to the Winner’s Enclosure again via the Horsewalk where the winning presentations will take place.

The places to bet are the Betfred and Coral counters located across the racecourse within the Grandstand or with the bookmakers who are situated in the betting ring at the front of the Grandstand Enclosure.

Yes, via the main entrance on the Portsmouth Road. Please speak to a member of the car parking team on the day for assistance.

We recommend that the large tree between the parade ring and the winner’s enclosure is a great meeting point. Alternatively, Grandstand ticket holders could arrange to meet on the Sports Bar patio, overlooking the parade ring and Premier badge holders could meet underneath the clock tower, overlooking the horse walk and Parade Ring.

At Sandown Park, smoking is not permitted within the following areas: inside the Grandstand, the Eclipse Pavilion. Owners and Trainers (including the balcony), Weighing Room (including the balcony), Summer Marquees and other tented areas.

Please note that smoking is still allowed in all other outside areas and balconies. Smoking is also prohibited in the designated ‘No Smoking & Drinking Zone’ located in the Premier Enclosure.

If you have any queries regarding smoking legislation, please visit www.smokefree.nhs.uk.

You may use a camera in the normal public enclosures, as long as the photographs are not for commercial use. Please refrain from using flash photography in close proximity to any racehorse. On Music Nights, band management retain all image rights. Any photographer that is felt to be impeding or contravening these rights without accreditation and prior written consent will be requested to leave and escorted from the premises. Commercial photographers need to apply for press accreditation.

Yes. You can also celebrate birthdays, anniversaries, or just get a group of friends together. Sandown Park offers a unique venue to enjoy a celebration. Each raceday is different and the choices of entertainment are numerous, with top-class racing throughout the year, including Ladies, Gentlemen’s and Family Days, live Music Nights from some of the world's best artists and even Comedy Days.

At Sandown Park the Flat season runs from April until September whilst the Jump Season runs from November through to bet365 Jump Finale in April which is the official end of the National Hunt Season in Britain.

Shooting sticks are allowed but racegoers bringing other forms of seats or personal furniture will not be admitted into the racecourse.

Mobile Ticketing FAQS

Updated 6th August 2021 - We are currently experiencing a technical problem with race day tickets being retrieved on The Jockey Club app, please bring your Print at Home tickets to gain admission

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

Contact us

 

If you have more questions or can't find what you are looking for, please get in touch. Call 0344 579 3012 or view our full contact information here.

What to do in Sandown...

 

If you’re heading to Sandown Park Racecourse for a day at the races here are some ideas on places to visit before or after visiting the racecourse.

 

Esher Commons is a mixture of heath and woods. Black Pond is worth a visit and there are a few cycle paths.

 

Distance from racecourse: 0.5 miles

Hampton Court Palace is a stunning Tudor palace, set in acres of beautiful gardens.

 

Distance from racecourse: 2.3 miles

Claremont Landscape Garden was created by the great landscape designers of the 18th century.

 

Distance from racecourse: 1.4 miles

For more inspiration of things to do in the area please take a look here.

VIew Fixtures

What's on at Sandown Park Racecourse

What's On

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