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Frequently asked questions

Find answers to general questions you may have about returning to our racecourses, including the latest Covid safety, here.

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Frequently asked questions


Do you have any questions about your visit? Read on to find the answers with our most frequently asked questions.

 

If you need some ideas of what to do in Sandown take a read of our guide here.

 

Parking is currently available outside the main entrance on Portsmouth Road at no charge. All public access to the racecourse will be via the main entrance and not across the centre of the racecourse.

We will be operating cashless sales throughout our food and drink outlets, including concessions.

 

For betting facilities cash payment will still be accepted, but contactless payments are recommended.

We recommend you take cash out before you arrive at Sandown Park Racecourse, although there are cash points in the main entrance foyer and in the Premier Enclosure. Esher High Street has a variety of banks and cash point facilities.

 

Please note cash will only be accepted by betting facilities within Sandown Park.

As spectators return, our food and drink offering may be different from your usual experience.

 

Sandown Park will provide the opportunity to purchase hot drinks, snacks and alcohol with a substantial meal. Explore our Food and Drink options for more information.

 

Thank you for your understanding at this time.

Please note that due to current requirements, guests are unable to bring their own food and drink into the racecourse.

 

Sandown Park will provide the opportunity to purchase tea, coffee and soft drinks and will have some concessions on site selling food.

 

When we are able to welcome picnics back on course, you can view the picnic information here.

​On all racing fixtures except music nights, two under 18's can be accompanied free of charge with every paying adult. Please note that proof of age may be required.

 

Children still require a ticket as we will require contact details and consent to Code of Conduct for each individual before racecourse entry.

 

These tickets are subject to availability and may be limited at high demand fixtures.

The dress code at Sandown Park is officially smart casual, but many people like to dress up for certain days, for example the Coral-Eclipse Summer Festival. We do not insist that a jacket and tie are worn to all meetings nor are ladies required to wear a hat. Smart jeans are permitted but must not be ripped or torn. Fancy dress and sportswear including shorts, football and rugby shirts and trainers are not permitted in the Premier Enclosure. Bare tops are also not permitted at the racecourse. Flip flops are also not permitted in the Premier Enclosure. Please be aware that the Sandown Park dress code will be applied to children over 12 years of age.

 

Read the full dress code.

The gates open approximately two hours before the first race. Please check the What’s On listing for the up-to-date times.

A racecard is an essential tool for your day, listing all the runners & riders, their form guides and helpful tips. Paper racecards are currently unavailable but you can find a digital racecard on our website and on The Jockey Club app. If you have booked a hospitality package, racecards are usually provided.

Tickets for all Sandown Park Racecourse events are non-refundable. Once a ticket is purchased, the attendee is not entitled to cancel the purchase. In exceptional circumstances, we may be able to exchange your tickets to an equivalent fixture. For more information see our Refund Policy.

 

Dogs are not allowed within the grounds of Sandown Park, with the exception of registered assistance dogs. The Sandown Park Management respectfully requests that dogs are never left in cars.

Sandown Park is accessible for disabled customers with ramp access, disabled parking close to the entrance, disabled viewing platforms*, disabled toilet facilities, low level service areas in the bars and Food Court and first aid facilities. *Only one carer accompanying one disabled person will be allowed on the viewing platform.

Flat racing at Sandown Park is run on a natural grass surface (turf) at a predetermined distance from five furlongs (1006 m) to over two miles (3219m). They are generally called sprints, middle distance or stayers’ races. Jump racing (also known as National Hunt) derives its name from early races in which orientation of the course was by reference to a church steeple, jumping fences and ditches and generally traversing the many intervening obstacles in the countryside.

You will see them warming up in the Pre-Parade ring opposite the Winner’s Enclosure, in the Parade Ring where the jockeys mount the horses, making their way to the racecourse via the Horsewalk and on the racecourse for the race. After the race, the horses will make their way to the Winner’s Enclosure again via the Horsewalk where the winning presentations will take place.

The places to bet are the Betfred and Coral counters located across the racecourse within the Grandstand or with the bookmakers who are situated in the betting ring at the front of the Grandstand Enclosure.

Yes, via the main entrance on the Portsmouth Road. Please speak to a member of the car parking team on the day for assistance.

We recommend that the large tree between the parade ring and the winner’s enclosure is a great meeting point. Alternatively, Grandstand ticket holders could arrange to meet on the Sports Bar patio, overlooking the parade ring and Premier badge holders could meet underneath the clock tower, overlooking the horse walk and Parade Ring.

At Sandown Park, smoking is not permitted within the following areas: inside the Grandstand, the Eclipse Pavilion. Owners and Trainers (including the balcony), Weighing Room (including the balcony), Summer Marquees and other tented areas.

Please note that smoking is still allowed in all other outside areas and balconies. Smoking is also prohibited in the designated ‘No Smoking & Drinking Zone’ located in the Premier Enclosure.

If you have any queries regarding smoking legislation, please visit www.smokefree.nhs.uk.

You may use a camera in the normal public enclosures, as long as the photographs are not for commercial use. Please refrain from using flash photography in close proximity to any racehorse. On Music Nights, band management retain all image rights. Any photographer that is felt to be impeding or contravening these rights without accreditation and prior written consent will be requested to leave and escorted from the premises. Commercial photographers need to apply for press accreditation.

Yes. You can also celebrate birthdays, anniversaries, or just get a group of friends together. Sandown Park offers a unique venue to enjoy a celebration. Each raceday is different and the choices of entertainment are numerous, with top-class racing throughout the year, including Ladies, Gentlemen’s and Family Days, live Music Nights from some of the world's best artists and even Comedy Days.

At Sandown Park the Flat season runs from April until September whilst the Jump Season runs from November through to bet365 Jump Finale in April which is the official end of the National Hunt Season in Britain.

Shooting sticks are allowed but racegoers bringing other forms of seats or personal furniture will not be admitted into the racecourse.

Mobile Ticketing FAQS

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

Frequently asked questions

Find answers to general questions you may have about returning to our racecourses, including the latest Covid safety, here.

View More

Contact us

 

If you have more questions or can't find what you are looking for, please get in touch. Call 0344 579 3012 or view our full contact information here.

What to do in Sandown...

 

If you’re heading to Sandown Park Racecourse for a day at the races here are some ideas on places to visit before or after visiting the racecourse.

 

Esher Commons is a mixture of heath and woods. Black Pond is worth a visit and there are a few cycle paths.

 

Distance from racecourse: 0.5 miles

Hampton Court Palace is a stunning Tudor palace, set in acres of beautiful gardens.

 

Distance from racecourse: 2.3 miles

Claremont Landscape Garden was created by the great landscape designers of the 18th century.

 

Distance from racecourse: 1.4 miles

For more inspiration of things to do in the area please take a look here.

VIew Fixtures

What's on at Sandown Park Racecourse

What's On

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