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Frequently Asked Questions

In the County Enclosure smart dress is a requirement. Jackets and ties are not obligatory neither are hats or dresses, but racegoers wearing scruffy/ripped denim, beachwear, sports wear, unduly casual or extreme attire will not gain entry to the County Enclosure. In hot weather tailored shorts are permitted. Racegoers in the Tattersalls Enclosure usually dress smartly. Smart shorts and jeans are acceptable but no bare tops or singlets please. Dress in the Lawn Enclosure is generally casual.

On County Raceday's smart dress is encouraged.

The gates open to the public 2 hours before the first race. Please check the What’s On listing for up-to-date timings alternatively you can check this time by phoning the Racecourse Office on 01673 843434.

The course offers ample free car parking in the public car parks. Free preferential parking areas are provided near the entrances for disabled visitors who are holders of the Blue Badge parking label. Alternatively you can park in one of our picnic car parks and watch the racing from the comfort of your own car. The picnic car parks are accessible from the Willingham and Legsby Roads prices from £5.00 per car (plus Lawn Enclosure admission per adult occupant) the picnic car park is only available to purchase on the gate.

Wheelchair access at the racecourse is good, with access to special race viewing, parade ring viewing areas and toilet facilities. Preferential parking areas are provided near the entrances of the public car parks for visitors who are holders of the Blue Badge parking label.

 

For more information see our Venue Accessbility and Personal Assistance Tickets page.

Picnics are only permitted within the Lawn Enclosure & Picnic Car Parks

A restricted amount of alcohol (per person) can be brought into the Lawn Enclosure and Lawn/Willingham Picnic Car Parks, please note alcohol cannot be brought into either the Tattersalls or County Enclosure.

 

  • 4 unopened cans (any content) per person, 2 small plastic bottles of wine per person, half a bottle of wine per person (bottles must be plastic)
  • Bottles of spirits will not be permitted, glass bottles of wine/champagne/prosecco will not be permitted, unsealed bottles will not be permitted

 

PLEASE NOTE FOR THE PURPOSE OF HEALTH & SAFETY, BAG CHECKING WILL TAKE PLACE AT ALL ENCLOSURE ENTRANCES AND ANY ITEMS NOT PERMITTED UNDER THE ABOVE RESTRICTIONS WILL BE DISPOSED OF.

Our Lawn Enclosure racegoers are permitted to bring in their own fold up chairs or picnic blankets.  Only those registered with a disability and are claiming DLA, AA or PIP or who have a letter of authorisation from the General Manager will be permitted to bring them into County or Tattersalls Enclosure. 

 

For music events (07/06/19 & 17/08/2019)

To request an authorisation letter please email marketrasen@thejockeyclub.co.uk however please be aware no chairs are permitted across the track into the concert area after racing. 

Barbeques are permitted in the picnic car park only and we request that they are suitably lifted off the grass to avoid any burning.

 

The racecourse reserves the right to restrict the use of BBQs if deemed unsafe to use them.

Dogs are only permitted into the Lawn Enclosure and must remain on a lead at all times.

 

On County Racedays dogs are also only permitted in the Lawn Enclosure area and Picnic Car Park. The Victor Lucas Bar will be Closed on County Racedays, food and drinks can be purchased from AP's Bar, Red Rum & The Tiger Roll Bar on these days.

 

We advise not to bring dogs to our busy fixtures such as Ladies Days due to the noise levels and large crowds.

 

Dogs are not permitted at our music events.

We do advise everyone to buy their tickets in advance as we cannot guarantee availability. To buy your tickets in advance you can either call our ticket hotline on 0344 579 3009 or go to the events or tickets page to buy online.

Yes, you can upgrade from any enclosure subject to availability and upon paying the difference to upgrade. On occasions, particularly the Ladies Day and music events the County Enclosure is sold out prior to the raceday.

There is a cash machine located in the information kiosk in the Lawn Enclosure (Charges apply).

You can ask any one of our staff or come to the Racecourse Office located just next to the Winners Enclosure where our staff will be happy to help.

Mobile Ticketing FAQS

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

Cookie Policy

We use “cookies” to help enhance your experience and improve the functionality of our website. You can find out more in our cookie policy. We also serve cookies, some with chocolate chips, on our racecourses.

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