Do you have any questions about your visit? Read on to find the answers with our most frequently asked questions.
Your Raceday Experience
Walk-up tickets will be available for racedays which have not already sold out, unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.
Payments made by card only.
However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.
Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.
Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.
Please note that Hospitality tickets will be posted out.
Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.
Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.
If an event is cancelled or a fixture is abandoned our refund policy would apply. Please refer to our terms and conditions for more information.
If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.
RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.
Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.
RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.
Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.
Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.
There are no cash machines on our courses so if you plan to use cash please remember to bring it with you.
Cash may be used when placing bets on the Tote and with all on-course bookmakers.
Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.
Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.
Digital racecards for all fixtures can be found via The Jockey Club app. Printed racecards will be available on selected racedays.
We ask you not to bring any food or drink on to the course - including alcohol and picnics – unless where otherwise stated in the specific raceday information. Please contact the racecourse directly if you require further guidance.
In the event you cannot attend the raceday your ticket may be transferred to another person.
Some of our racedays and enclosures will have a specific dress codes and you should check the webpages relating to the event you’re attending for more information. As our events are predominantly outdoors, for all racedays please check the forecast before leaving home and plan to wear warm or waterproof clothing as required.
To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.
We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant.
FREQUENTLY ASKED QUESTIONS
The gates open to the public 2 hours before the first race. Please check the What’s On listing for up-to-date timings or check our social media pages, alternatively you can check this time by phoning the Racecourse Office on 0115 958 0620. Please note that all timings are subject to change.
Wheelchair access at the racecourse is good, with access to special race viewing and parade ring viewing areas and disabled toilets. Preferential parking areas are provided near the entrances of the public car parks for disabled visitors who are holders of the Blue Badge parking label.
The course offers ample free car parking in the public car parks. Free preferential parking areas are provided near the entrances for disabled visitors who are holders of the Blue Badge parking label.
We do advise everyone to buy their tickets in advance to guarantee availability. To buy your tickets in advance you can either call our ticket hotline on 0344 579 3011 or go to the Events or Tickets page to buy online.
There are no cash machines on the racecourse. If you plan to use cash at a bookmakers please ensure you bring this with you
Mobile Ticketing FAQS
If you are unable to retrieve your tickets on The Jockey Club app, please bring your Print at Home tickets to gain admission.
Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.
As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.
You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.
No. The app is free and, in fact, mobile ticketing is the cheapest available option.
When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.