Frequently asked Questions
The gates open to the public 2 hours before the first race. Please check the What’s On listing for up-to-date timings or check our social media pages, alternatively you can check this time by phoning the Racecourse Office on 0115 958 0620. Please note that all timings are subject to change.
Wheelchair access at the racecourse is good, with access to special race viewing and parade ring viewing areas and disabled toilets. Preferential parking areas are provided near the entrances of the public car parks for disabled visitors who are holders of the Blue Badge parking label.
The course offers ample free car parking in the public car parks. Free preferential parking areas are provided near the entrances for disabled visitors who are holders of the Blue Badge parking label.
We do advise everyone to buy their tickets in advance to guarantee availability. To buy your tickets in advance you can either call our ticket hotline on 0344 579 3011 or go to the Event’s or Tickets page to buy online.
There is a cash machine located in our Grandstand Building (Charges apply).
Mobile Ticketing FAQS
Please note app tickets will be temporarily unavailable in December as we return to racing. Thank you for your patience and understanding.
Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.
As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.
You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.
No. The app is free and, in fact, mobile ticketing is the cheapest available option.
When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.