Frequently Asked Questions

Sessions on the ice are 45 minutes from the start of your timeslot.
Only bring essential items to the rink with you. There are cloakrooms, but the space available is limited, so please pack lightly. Our team will not be able to look after your belongings for you. The cloakroom is £2 per item and purchased by card only.

Please arrive 30 minutes before your session start time to allow ample time to put your skates on and store any belongings.

We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. You can purchase tickets at the rink but these are subject to availability only. We strongly recommend you pre-book tickets online due to high volumes of people attending the event.

To skate on our rinks, you have to be at least 3 years old.
Children under 10 must always be supervised by an adult on the ice. Adults and children must have tickets. Children 10 – 12 years must be supervised by an adult at the rink/venue.  

Your e-tickets will be sent to your email provided at purchase, for enquiries relating to your order, please contact our customer services team.

Yes, we will be able to scan your tickets using your phone. There is no need to print your tickets off, just make sure your QR code is visible on entry and turn the brightness on your device up to ensure easy scanning.

Your e-tickets will be sent to your email provided at purchase, for enquiries relating to your order, please contact our customer services team.

We regret to inform you that once a booking is confirmed, we are unable to issue refunds or transfers. However, in the event of a mandatory closure due to circumstances beyond our control, we will offer the option to transfer your ticket to a suitable date.

Peak sessions are the busier times to come skating and off-peak sessions are generally quieter. 

Our ‘Peaceful” skate sessions have reduced capacity, static lights and quieter and calmer music than regular sessions. Ideal for anyone with specials needs, disabilities and parent and toddlers. Children under 15 must be accompanied by an adult (18+) on the rink; adults and children must have tickets. One adult can supervise up to three children. These sessions are available from 10am-10.45am every morning.

Children 10 and under must have an adult (over 18) on the ice with them, and those under 13 must have an adult spectating within the venue. 

Free entry is available for one Personal Assistant per skater to support a paying visitor with a disability. Proof of eligibility documentation. Please contact our customer services team with your booking reference for us to process this for you.

Skate hire is included in the price of your ticket.

Skate hire is included in the ticket price, but you can bring your own skates, if preferred. Epsom Downs Racecourse is not responsible for your skates, shoes or property when skating at our rinks. There is not reduction in price if you bring your own skates.

We hold a large number of skates, and a wide range of sizes are available. Our skate sizes range from size J8 to size 14. We also have bob skates available for younger skaters. Skates size availability and bob skates cannot be guaranteed. They are issued on a first come, first served basis.

Helmets are not available for hire. Skaters are welcome to bring their own e.g. a bike helmet

Skate aids will be available to hire at the rink for £5.00 on a first come, first served basis.

To ensure a safe and enjoyable experience, child skate aids are only available for children under 120cm.

Rink staff will measure all children hiring a skate aid to ensure they meet the height requirement.

• We offer children, who are over 120cm tall and require stability support on the ice, the option of bob-skates. Bob-skates are double bladed. Bob-skates can be requested at the skate exchange desk when you swap your shoes for ice skates; however they are only available for children with a shoe size of approximately Junior 11.
• Helmets are not available to hire but skaters are welcome to bring their own e.g. bike helmet  
• Weekdays first skate at 3pm, last skate at 8pm UNTIL 16^th NOV. 
• Weekends and weekdays from 16^th Nov, first skate is at 10am, last skate is at 8pm. 

• The rink will be open to the public from Thursday 28th November 2024 until Sunday 5th January 2025 (excl Christmas Day).
• 
  First session starts at 10am and the last session starts at 8pm except for 24 & 31 December when the last session starts at 3pm.
• 24^th, 31st of December and 5^th Jan last skate is 4-4:45 pm.

Selfie Sticks and Go Pro sticks are prohibited to use whilst skating on the ice rink. Spectators can use the viewing areas to take any photos and videos.

We recommend wrapping up in warm, outdoor clothing and please wear gloves. We have extra gloves and socks available to purchase on site, but we still recommend you bring your own as these are subject to availability.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

Guide dogs are allowed within in spectator areas.

Bags of any description are not allowed on the ice. Please ensure you only bring essential items with you to the rink as storage space is limited in the cloakrooms (no large baggage or shopping please).

We operate a cashless system at the rinks, so cloakrooms must be paid for by card only which are £2 per item.

As cloakrooms are used at your own risk, it’s best to leave valuables at home. Epsom Downs Racecourse does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Yes, our skate marshals are on the ice rink on every session to monitor safe skating and will assist skaters, where possible, if you are a novice.

We have trained medics and first aiders on site at all times in case of an incident. We do not require anyone to sign a waiver before skating.

We welcome wheelchair users on any sessions, any time. We recommend attending quieter sessions for a more enjoyable experience (quieter sessions tend to be the off-peak sessions.)

A Personal Assistant who is comfortable on the ice must accompany wheelchair users, don’t forget to request a free Personal Assistant ticket via our customer relations team along with your booking reference.

There is no weight limit on the rink but for safety we do ask electric wheelchairs should be set to manual mode while on the rink.

Parking is free and is available on site and is signposted on your arrival.

Yes, there are ample toilets which are fully accessible. You will be unable to go to the toilet in your skates though.

Epsom Downs Racecourse, Epsom, Surrey, KT18 5LQ.

No – we do not permit food or drinks (including alcohol) to be brought on site.

We have plenty of outlets available on site for you to visit.

A reasonable amount of food for young children under 5 years of age and babies is permitted into any enclosure.

Yes there is a Christmas Market open every day from 10am – 9pm with a wide variety of delicious festive food and drinks!

The ice rink is covered and so will not be affected by wet weather conditions. For public safety, extreme weather conditions may result in rink closure.

In the event of a cancellation, a member of our Customer Relations team will contact you to assist with transferring your booking to another date. Updates will be provided on our website and social media platforms regarding any confirmed actions. Thank you for your understanding.

There is a Christmas Market with a wide variety of delicious festive food and drinks to enjoy! 

Groups of 30 or more people can benefit from additional discounts including exclusive hire of the ice rink.

To enquire about a group booking fill in our pre-booking form.

Our Ice Rink is available to add on to a Christmas Party, Meeting, Conference or Private Event at Epsom Downs Racecourse for 30 guests or more. To enquire about your event, simply complete the enquiry form.

EpsomOnIce@thejockeyclub.co.uk  

tel: 01372 726311