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Frequently Asked Questions

Here are the frequently asked questions that will help you plan your day at The Cazoo Derby.

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Find out Answers to frequent questions about going racing at Epsom Downs

 

Your Raceday Experience

Walk-up tickets will be available for racedays which have not already sold out, unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

 

Payments made by card only.

 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

 

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.

 

Children must be accompanied by an adult at all times, with a maximum of two children per adult.


Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

If an event is cancelled or a fixture is abandoned our refund policy would apply. Please refer to our terms and conditions for more information.

If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.

 

Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

 

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.

 

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers. There are no cash machines on our courses so if you plan to use cash please remember to bring it with you.

 

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

 

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

Digital racecards for all fixtures can be found via The Jockey Club app. 

 

Printed racecards will be available on all racedays.

We ask you not to bring any food or drink on to the course - including alcohol and picnics – unless where otherwise stated in the specific raceday information. Please contact the racecourse directly if you require further guidance.

In the event you cannot attend the raceday your ticket may be transferred to another person.

 

Some of our racedays and enclosures will have a specific dress codes and you should check the webpages relating to the event you’re attending for more information. As our events are predominantly outdoors, for all racedays please check the forecast before leaving home and plan to wear warm or waterproof clothing as required.

To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.

 

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant.

 

Please contact London.CustomerRelations@thejockeyclub.co.uk for further information.

FREQUENTLY ASKED QUESTIONS

Please be guided by a smart casual dress code. Jackets and trousers with a collared shirt are encouraged but smart denim and smart trainers are acceptable.

 

Check our raceday style page for more information depending on what type of event you're attending.


Raceday Style

 

If you're attending The Cazoo Derby, different style guidelines apply.

 

Derby Dress Code

There is car parking available at Epsom Downs, available to buy in advance or on the day. Call 0344 579 3004 to book in advance.

The best places to bet are the totepool counters located across the Racecourse or with the bookmakers who are situated in the betting ring at the front of the Duchess’s Stand Enclosure, in the betting ring on The Hill and in the Lonsdale, Walton and Upper Tattenham Enclosures.

You can enjoy a wide range of catering outlets and bars at Epsom Downs. From the Blue Riband Bar & Kitchen walk-in restaurant in the Queen’s Stand to fast food outlets outside of the Duchess’s Stand, there is something to satisfy most taste buds!

They are strictly forbidden in all enclosures including The Hill due to their proximity to the track. This is part of the Epsom and Walton Downs Act(the byelaw states) That a person shall not, without the consent of the Conservators, “camp or light fires” on the Downs; it is an offence to contravene the byelaws. This includes bonfires and BBQs.

We only admit assistance dogs, so please leave your pets safely at home. Please do not leave dogs in your car.

Yes, by the old Derby Stables, which is opposite the Queen’s Stand and Lester Piggott gates.

Queen’s Stand customers should meet by the statue of the horse Generous by the Parade Ring. Duchess’s Stand customers should meet outside the main entrance and customers in trackside enclosures such as Tattenham Straight or Lonsdale can arrange to meet by specific furlong markers. We advise all racegoers to use mobile phones to keep in touch with the rest of their party.

There are no cash machines on the racecourse. If you plan to use cash at a bookmakers please ensure you bring this with you

Epsom Downs works hard to cater to the needs of its disabled racegoers, offering preferential parking, accessible toilets, a reserved viewing platform by the rails, ramp and lift facilities (with the best facilities being in the Queen’s Stand).

 

Please call our Customer Relations team for more information on 01372 726311 and select option 7.

Customers in the Duchess’s and Queen’s Stand Enclosures cannot bring their own drinks, food or picnic. However, customers on The Hill and in all bus enclosures are welcome to bring their own.

If you are in hospitality, you can expect that a racecard will be provided for you. Please note that this is dependant on the package you have bought. Otherwise a racecard is an essential investment which contains all the information you will need for a day at the races. They are sold from kiosks across the course on race days.

You may use a camera in the normal public enclosures, as long as the photographs are not for commercial use. Commercial photographers need to apply for accreditation to attend race days. To do this, please contact Sam.Hanson@thejockeyclub.co.uk

We encourage all our visitors to use public transport or car share where possible. For details on local public transport, view our transport options.

Tickets for all Epsom Downs Racecourse events are non-refundable. Once a ticket is purchased, the attendee is not entitled to cancel the purchase. In exceptional circumstances, we may be able to exchange your tickets to an equivalent fixture. For more information see our Refund Policy.

 

Mobile Ticketing FAQS

If you are unable to retrieve your tickets on The Jockey Club app, please bring your Print at Home tickets to gain admission.

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

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