Your Questions Answered
DO YOU HAVE A QUESTION ABOUT RACING AT HAYDOCK PARK? HERE ARE OUR MOST FREQUENTLY ASKED QUESTIONS.
For directions on travelling to Haydock Park by car, rail or bus view our directions page.
On certain racedays we run a complimentary shuttle bus from Newton-le-Willows train station from two hours before the first race with return journeys after racing.
Currently not operating due to restrictions.
Gates normally open two hours prior to the first race, even on quiet day’s traffic around the area and onsite can build up so it is best to arrive in plenty of time.
On music nights gates generally open three hours prior to the first race - please check the specific raceday page.
This depends on which enclosure you have purchased tickets for.
There is ample car parking for most race meetings on site which is free to racegoers.
Reserved car parking is available for those in Private Hospitality Boxes and on some Restaurant Packages.
Yes, children of all ages are welcome at Haydock Park.
All children aged 17 and under gain access to the racecourse free of charge (except for music nights).
No refunds will be given on tickets or badges that are purchased and not required or used.
Refunds will only be given on tickets and badges if racing is abandoned prior to the first race.
For more details, please read our abandonment and refund policy.
It is always recommended for racegoers to purchase tickets or badges prior to the raceday.
Significant discounts can be made on group bookings (20+) in the Be Friendly Enclosure, Grandstand & Paddock and County Enclosures if the tickets are booked in advance.
However, tickets and badges are on sale at each of the enclosure turnstiles (subject to availability).
Over the phone and at the course - £3.00 fee applies Print at home - £0.00 fee applies Please Note: If customers opt for collect of tickets on the day they can only collect their tickets on the day of racing. Tickets will not be available to collect beforehand.
When you book tickets in the Be Friendly enclosure or the Grandstand and Paddock enclosure, you can choose the 'Print at Home' delivery method instead of having tickets mailed to your home addess. If you choose to print your tickets at home, a postage fee won't be applied.
Shortly after booking your 'Print at home' tickets, you should receive a booking confirmation email to the email address used to book with attached your e-ticket (in PDF format). Make sure you print your e-ticket before you arrive at the racecourse as the booking confirmation email alone will not give you access to the racecourse.
If you've booked e-tickets but haven't received a confirmation email, please contact our ticket office on 0344 579 3006 and they will be able to help. Make sure you check your spam folder as well in case the email landed there.
All tickets in the Grandstand & Paddock, County or Premier Enclosures as well as badges for our hospitality suites, grant you access to the viewing area around the Parade Ring and Winner’s Enclosure.
Tickets for the Be Friendly enclosure (when available) do not provide access to the Winner’s Enclosure or Parade Ring.
Yes, all tickets for our music night grant you access to both racing and concert.
If you have selected standard mail delivery, tickets will be sent out in advance of the raceday.
Please note that tickets are generally not sent more than two weeks prior to the fixture. However our team endeavours to send tickets as soon as possible. Delays may be possible for popular fixtures, such as music evenings and premium racedays.
If you have selected secure delivery a signature will be required on receipt. If you are unavailable at the time at the time of delivery, a card will be left advising you of the sorting office your order can be collected from.
No food is permitted to be brought into the racecourse.
Please note that picnics are not currently permitted.
Bringing alcohol into the racecourse is NOT permitted in any enclosure.
Furniture of any type, umbrellas, barbecues or gazebo type shelters will NOT be permitted into the racecourse on music nights.
Mobile Ticketing FAQS
Please note app tickets will be temporarily unavailable in December as we return to racing. Thank you for your patience and understanding.
Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.
As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.
You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.
No. The app is free and, in fact, mobile ticketing is the cheapest available option.
When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.