Hear from our racegoers

The significant improvements introduced across the racecourse in 2026 were designed to make the experience better for everyone who visits Cheltenham.

We were delighted to see a significant increase in our customer experience score following The 2026 Cheltenham Festival, but the most important measure is what our racegoers told us themselves.

And the feedback was clear.

“Being a regular visitor it was extremely noticeable the improvement in facilities, accessibility and additional seating around the course. The increased variety in food range and outlets was great. Huge improvement and will be back again.”

“Brilliant day. And THANK YOU for finally letting us take drinks outside – the difference that made in terms of enjoying the drink rather than having to down it to watch the race, and better queues, was a massive improvement.”

“First experience at Cheltenham Racecourse for the Gold Cup day. Very positive experience in terms of ease of parking and entry, very helpful staff and ease of getting around. Clearly it was a busy event but it didn't feel like that at all due to the arrangement of facilities in a range of places.”

“Having attended numerous Festivals, countryside days and other meetings at Cheltenham Racecourse, the changes made to this year’s Festival were brilliant. More places for food, more drink outlets, plenty of screens to watch the racing, the ability to move around with your drink, helpful and friendly staff and clean toilets – it was fabulous.”

And for those who have been coming for decades, the improvements are making a difference too:

“Having been coming to Cheltenham for the last 25 years we have always enjoyed the occasion. The improvements to the whole of the facility is amazing to have witnessed and it is a special event that more people should have the pleasure to enjoy.”