Do you have a question about racing at Exeter? Hopefully, our FAQ section can help, if not contact us today.
Premier admission allows you access to the Iddesleigh Gallery, Best Mate Bar and Denman bar which Grandstand and Paddock tickets do not allow.
Both Premier and Grandstand and Paddock admission tickets allow access to the main grandstand and parade ring with viewing of the final fence and winning post.
Yes, all car parking at Exeter Racecourse is free of charge. On arrival at the racecourse, please park as directed by car park officials and have any car pass clearly visible on your windscreen.
Dogs on leads are welcomed onto the centre of the course, provided that they are kept under strict control at all times. However, we regret that no dogs, with the exception of Guide Dogs, are permitted into the enclosures and stands. We advise racegoers to leave dogs at home and discourage them from leaving dogs in the cars during racing.
Yes, there is a cash machine situated in AP’s Bar, although please note that this is only available on racedays.
There is a lift and disabled toilets inside both the Haldon and Brockman Stands, with handrails on every stairway and wheelchair ramps to all ground floor areas. We offer disabled viewing areas for wheelchair users beside the Paddock and at the top of the terrace in front of the Owners and Trainers Bar, as well as in the Haldon Stand’s viewing gallery. With regards to disabled parking, there are a limited number of disabled parking bays available to blue badge holders on a first come, first served basis.
We ask racegoers not to bring food or drink into the main enclosure and stands, although the racecourse offers a range of superb hospitality packages, restaurant and bar facilities on site, as well as a mobile burger van at the rear of the stands.
Yes, in all our private hospitality suites and the Desert Orchid Restaurant (i.e. pre-booked meals), we are more than happy to cater for any dietary requirements, provided that we are given sufficient notice.
In the event of racing being abandoned, refunds on tickets purchased will be paid as follows: Abandonment before completion of 1st race - full refund. Abandonment between conclusion of 1st and 3rd race - 50% refund. Abandonment thereafter - no refund.
For more information about Exeter Racecourse's Abandonment Policy click here.
Under 18's gain FREE entry to the racecourse for all fixtures.
Please note children must be accompanied by an adult at all times, with a maximum of two children per adult. Should you visit to bring more than two children per adult please contact the racecourse.
We are able to scan and print your ticket from a smart phone, which you can access via your email conformation when booking.
If you purchase a Grandstand and Paddock ticket you can pay to upgrade to Premier on the day. It is also possible to pay for Desert Orchid Restaurant upgrades, subject to availability.
It is possible to combine a conference with an afternoon of racing. Our dedicated C&E team can assist with this and can be contacted on 01392 832599
'The Going' is a description of the ground conditions underfoot on the racecourse.
The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm – Hard.
Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.
Mobile Ticketing FAQS
Please note app tickets will be temporarily unavailable in December as we return to racing. Thank you for your patience and understanding.
Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.
As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.
You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.
No. The app is free and, in fact, mobile ticketing is the cheapest available option.
When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.