Access at Exeter Racecourse
Exeter Racecourse welcomes all people in society, irrespective of age, physical, intellectual or sensory ability. Our aim is to make your raceday as easy and enjoyable as possible.
Exeter Racecourse has a range of properties and amenities. We are continually working towards raising standards in visitor facilities and customer care. In order to achieve this, we constantly review all forms of access and strive to demonstrate best practice in the management of our properties, in the services we provide, and towards the people we employ.
Exeter Racecourse carries out access audits to help identify areas where improvements are required and look at solutions to the issues raised. We not only want to comply with relevant legislation, but also to go further in providing a top quality experience for all visitors. We will endeavour to ensure that disabled visitors are not treated any less favourably, and that ‘reasonable adjustments’ are made where appropriate and possible through sensitive and creative solutions.
Where access to certain properties and amenities is not possible for various reasons, alternative services will, wherever possible, be made to assist in overcoming these restrictions.
Training in accessible awareness is carried out by key staff members within Exeter Racecourse team which will be a continuing process over the coming years.
- In the event of an emergency visual and audible provisions are in place to inform customer of evacuation. Staff are fully trained and available to provide assistance.
- Exeter Racecourse welcomes assistance dogs, and has water bowls and a dedicated relieving area available on request.
For further details regarding the facilities at Exeter Racecourse or to provide feedback on these facilities please contact our team by calling 01392 832599 or emailing firstname.lastname@example.org.
Anywhere from our racecourse car park, to the pavements leading up to ticket collection and entrance are all paved.
Accessible (Blue Badge) parking is available five metres from the main entrance and is allocated on a first come first served basis.
We also have accessible blue badge parking available in our Owners & Trainers car park which is 15 metres away from the entrance and is allocated on a first come first serve basis.
We strongly advise racegoers to arrive early to secure a place in this reserved parking area as once it is full, Blue Badge holders will be parked in alternative locations.
Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket for the same event for the person who is accompanying you to assist you as a personal assistant/carer. The personal assistant/carer must be able to provide you with appropriate assistance which might include:
- assisting you in moving around the racecourse;
- helping you evacuate the racecourse in the event of an emergency;
- accompanying and / or assisting you in using the racecourse’s toilets;
- assisting you in purchasing refreshments and food or using other services.
Please note that the personal assistant/carer admission policy does not apply to disabled persons 17 and under as it is racecourse policy that all persons under the age of 17 must be accompanied at all times in any event by a responsible adult who must purchase their own ticket.
PERSONAL ASSISTANCE TICKET CONDITIONS
The free admission ticket provided to your personal assistant will carry the same conditions as the admission ticket that you hold.
The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently those who receive one of the following benefits are eligible to apply for a free personal assistant ticket:
- Disability Living Allowance (DLA);
- Attendance Allowance (AA);
- Personal Independence Payment (PIP); and
- Armed Forces Independence Payment (AFIP).
Additionally people who are Registered Blind are also eligible.
Please note that, in all cases, the racecourse reserves the right to nevertheless decline to accept an application or to request additional evidence if, in the racecourse's view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessibility facilities and services available at the racecourse.
WHAT PROOF OF ELIGIBILITY NEEDS TO BE PROVIDED?
To prove eligibility you will need to provide the following in respect of one of the benefits referred to above:
- A copy of the awarding letter from DWP or statement confirming receipt of the allowance; and
- Photo ID which matches the details of the recipient of the above.
Alternatively, if you are a Registered Blind Person then a photocopy of certification and matching photo ID is required.
Please note that a Blue Badge is not accepted as evidence of eligibility.
HOW DO I APPLY?
Please contact the racecourse on 01392 832599. Applications (including all proofs) are to be made in writing at least five days in advance of the event day. Passes will not be available on the day.
Unfortunately given the demands on resources and staff on event days, assessment for complimentary personal assistant entry is not available on the day.
Tickets will be sent in advance in the post, to the address registered on the paperwork.
Step free access is available at the main entrance to the racecourse which can be reached via the main car park where the parking spaces are available.
It is the policy of Exeter Racecourse to provide a complimentary carer’s ticket for accessible ticket holders who require assistance. This can be organised on the day, or in advance by contacting our team by calling 01392 832599 or emailing email@example.com.
Accessible toilets are situated at on the ground floor in both the Haldon and Brockman Stand.
There are also accessible toilets located on the first floor of the Haldon stand for those using the Iddesleigh Gallery or private boxes.