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YOUR ANSWERS QUESTIONED

Do you have a question about racing at Warwick? Hopefully, our FAQ section can help, if not contact us today. 

Your Raceday Experience - July 19 Onwards

Walk-up tickets will be available for racedays that have not already sold out unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

 

Please note, for those purchasing tickets on the day, we will be taking card payments only. 

 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

 

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

  

Please note that tickets are not currently being made available via our postal service.

No! British racing is not currently utilising COVID Certification as a condition of entry.

 

However, you should not attend a raceday if you are feeling unwell and racegoers are also encouraged to ensure they are proven to be COVID negative in advance of attending for their own peace of mind. We recommend taking a Lateral Flow Test 24 hours prior to attending and 48 hours afterwards. If you receive a positive test, please follow this up with a PCR test, and if this is taken before the raceday you are not permitted to attend the fixture. In the event of a positive test, please contact us before racing starts to claim a full refund.

 

Please continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

It is not mandatory to wear a face covering on our racecourses from July 19th 2021. However, in line with the latest Government guidance, racegoers are strongly encouraged to wear a face covering in areas where you will come into close contact with lots of other people, particularly indoors. Our racecourse teams will be happy to advise you if required.

 

Even if you do not intend to wear a face covering we do ask that you bring one with you, in the event that you feel ill during your visit and need to speak with a member of our team. We are not able to provide face coverings on the day.

Racegoers are advised to continue to check in with the NHS QR codes provided at racecourse entrances.

 

If you intend to visit our racecourses from outside England please check and adhere to England’s government guidance and your own government’s travel restrictions, rules and guidelines.

We’re confident that our events will go ahead as planned, but in the unfortunate event of cancellation or if our guest capacities are restricted, all affected ticket purchases will be fully refunded under our money-back guarantee.

Should Government guidelines change and/or restrictions on travel from specific areas or postcodes be reintroduced, affected tickets would be cancelled and refunds arranged.

 

If total attendances are restricted, we would refund purchasers on a ‘last-in, first-out’ basis for each enclosure. This means that those who purchased earliest have the greatest chance of being able to attend.

Attendee numbers will vary by racecourse and by fixture. However, as of Monday 19th July 2021 racecourses in England will be able to operate at maximum capacity, unless otherwise instructed. This is in line with the Government’s nationwide lifting of restrictions, as announced on July 12th 2021.

We offer a range of facilities to assist racegoers in maintaining hygiene levels, including hand sanitation stations, regular sanitation of touch points and ensuring indoor areas are well ventilated. As always the safety of all our racegoers, employees and participants remains our number one priority.

  

You should not attend a raceday if you are feeling unwell or have tested positive for COVID-19.

 

While nationwide COVID-19 restrictions have been lifted we also support the Government guidance to remain cautious and act responsibly. We thank all attendees for supporting the safe return of racing in front of capacity crowds.

If you fall ill on race day, please put on your face covering and approach the nearest steward, remaining at a safe distance and informing them of your symptoms. A qualified First Aider will then be called to attend to you and appropriate care will be provided. On racedays we will have a dedicated First Aid area and Covid-19 Isolation room.

 

All annual members may now attend racedays without the requirement to pre-book. Please visit your racecourse Membership pages for more information.

Yes. If you’re in the fortunate position of having already transferred a ticket to the corresponding 2021 date then you may attend.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation.

 

We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

Spectators are welcome to travel to and from the raceday by any form of transport. Ample parking is available at all our racecourses.

 

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

 

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

Digital racecards for all fixtures can be found via The Jockey Club app. Printed racecards will be available on selected racedays. 

In the event you cannot attend the raceday your ticket may be transferred to another person.

 

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

General FAQs

Tickets for our 2020/21 season are on sale. You can register your details and sign up to our mailing list meaning you will be emailed when tickets go on sale. 

 

SIGN UP HERE

I have never been racing before, what happens?

Do not worry - a day at the races really is a fun day for all as there are no complex rules to understand.

 

The first horse past the winning post has won the race and hopefully won you some money in the process! There are normally six races per raceday, sometimes this may increase to seven or eight, and the gates and all facilities open two hours before the first race time. There are 30 - 35 minute gaps between each race which gives you plenty of time to have a drink or something to eat, judge the horses for the next race at the paddock, place your bet and get to your vantage point to watch the race.

 

Approximately 15 - 20 minutes before each race the horses will be in the Parade Ring where you can pick out your horse and then place your bet. There are ample vantage points to view the race and cheer your horse home, before you proceed to the Winners' Enclosure to applaud the winning horse.

No outside food and drink are permitted into the main enclosure on our racedays but there are plenty of food outlets and concessions to choose from. On premier days when the centre course enclosure is open, we do allow you to bring your own picnic.

There is no cash machine currently available on the racecourse.

Under 18s gain FREE entry to the racecourse for all fixtures.


Please note children must be accompanied by an adult at all times, with a maximum of two children per adult. Should you wish to bring more than two children per adult, please contact the racecourse. 

No dogs are permitted in the Main Enclosure or Course Enclosure, with the exception of assistance dogs.

You can ask any one of our staff or visit the Information Point (located near the Chandler Bar between the Main Grandstand and Paddock Suites) or come to the Racecourse Office where our staff will be happy to help.

 

View our racecourse map

We don't operate a strict dress code, but we would suggest smart casual and to dress appropriately for the weather. No ripped jeans or exercise clothing is permitted. Fancy dress is permitted as long as the outfit is not offensive and we reserve the right to decline entry should the need arise.

Parking at Warwick is totally free for all of our guests.

 

All hospitality and general admission guests should come to the main entrance where they will be directed to car parking in the centre of the course by our stewards. This entrance is located next to Bread and Meat Close.

 

Disabled car parking is also found at this entrance, you just need to display your valid blue badge. Our owners and trainers car parking is next to the Warwick Racing Club.

Baby changing facilities can be found in the disabled toilet next to the Dukes Bar, and in the ladies toilet next to the paddock boxes.

Our official raceday photographer is Dave Pratt.

Leading organisations in British Horseracing have got together to increase awareness of the high standards of equine welfare in the sport.

 

The initiative aims to improve understanding of the care given to our horses throughout and after their careers in racing. The campaign is supported by the British Horseracing Authority, the Racecourse Association, Racehorse Owners Association, the Professional Jockeys Association, the National Trainers Federation and The Jockey Club.

'The Going' is a description of the ground conditions underfoot on the racecourse.

 

The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm – Hard.

 

Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.

 

View the latest Going 

Mobile Ticketing FAQS

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

Contact Us

If you can't find the answers you are looking, feel free to speak to one of the members of our team.

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