Skip to main content Skip to site footer

Oops, your browser is out of date - Please upgrade your browser to improve your experience.

The Jockey Club (“we”, “our”, “us”) takes your privacy very seriously. Please read this Policy carefully to see how we will treat the personal information that you provide to us either when using this website (the “Site”) or in other circumstances when we collect data from you. We will take reasonable care to keep your information secure and to prevent any unauthorised access or use of it. We process all information in accordance with applicable UK data protection legislation. We may change this Privacy Policy from time to time and the change will take effect once the revised Privacy Policy is available on this Site. Therefore, please refer to this policy each time you submit your personal information.

 

ARE YOU AGED 14 OR UNDER?

If you are aged 14 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to us. Users without this consent are not allowed to provide us with personal information.

 

The information you provide

We may ask you to provide information to us or collect data from you on different occasions, including at a number of points on the Site, such as when you:

  • e-mail enquiries, contributions or your views to us;
  • enter competitions;
  • submit a job application, including completing the requisite diversity form;
  • use the Wi-Fi at any of our venues;
  • register to use our Site or App and/or receive or download information or documentation;
  • register for our rewards programme, 'Rewards4Racing';
  • subscribe to our newsletters or mailing list; or
  • purchase goods or services from us, including memberships.

 

In some instances the provision of information will be mandatory, for example if you purchase goods or services from us, otherwise you will be able to choose whether or not to disclose your personal information or not.

 

The information you give us may include your name, address, date of birth, gender, e-mail address, user name and password, phone number, financial and credit card information, demographic information such as postcode, preferences and interests, feedback regarding our Site, App, Wi-Fi, venues, events or festivals and other information relevant to customer surveys or offers. We may also collect and process CCTV images, records of any correspondence and communications with us and telephone calls may also be recorded.


Please note that we have the ability to retain your contact details should you input them on our Site using VeCapture by Ve Interactive, even if you do not complete your registration/transaction/quote by clicking submit. Such contact details may be used to contact you to assist with your registration/transaction, where you have consented to this.

 

Collection and Management of Information

This Site is hosted on behalf of The Jockey Club by Episerver AB of Regeringsgatan 67, Box 7007, 103 86 Stockholm, Sweden ("Episerver"). As a result Episerver may have access to and process the information that you provide to us on the Site.

 

How The Jockey Club uses the information

We will use your personal information:

  • to respond to your enquiry;
  • to acknowledge any contribution that you may make;
  • to administer the relevant competition;
  • to send information to you;
  • to fulfil any contract that we may enter into with you;
  • for research purposes;
  • to send marketing information to you in accordance with the provisions set out below; or
  • for other reasonable purposes for which you have provided such information.

 

If you become a customer of ours by purchasing goods or services from us we may send you further information that is related to your purchase, by post or e-mail, or contact you by telephone. If you do not wish to receive this information or be contacted please write to the Data Protection Officer at the address below.

 

We, our holding, subsidiary and sister companies and selected third parties (such as our commercial partners) would like to send you marketing information, by post, e-mail, or SMS. We will only do this if you have indicated that you are happy to receive such information when you submit your details to us.

 

If you submit your views to us via our contact form we will circulate them internally for training and management purposes. We may also publish your views on this Site, or in other media. If you do not want us to do this, please let us know when you submit your views.

 

We may aggregate the information you send to us with other data (so that you cannot be identified from that data) and use that aggregated data for administrative purposes and/or share it with other people.

 

Sharing information

We will share your information with our affiliates and third party service providers only if this is necessary or reasonably required for any of the purposes above. Such third party service providers are not entitled to use your information for their own purposes. We may also share your information with our commercial partners for marketing purposes (in accordance with the paragraph entitled “How The Jockey Club uses the information” above) if you have indicated that you are happy to receive such information. Some of these third parties may be located outside of the United Kingdom, including in countries where data protection laws might not exist or be of a lower standard than the EU. If you wish to opt out of this, please email info@thejockeyclub.co.uk.

 

Protection information

We are committed to protecting your privacy and we implement various security measures in relation to our processing and transfer of personal data. However, the nature of the Internet is such that the data may in some circumstances flow over networks without full security measures and could be accessible to unauthorised persons.

 

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as allowing you to share content from this site on Facebook and other social networks.

 

Cookies also to provide anonymous information to the owners of the site about how people are using their site. Our cookies don’t store sensitive or personally identifiable information about you. Nor do they pass personally identifiable data to third parties.

 

If the settings on your browser software that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are happy with the use of cookies on this site. However, if you’d prefer to restrict, block or delete cookies from this, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

 

This site uses two types of cookies:

 

1. Those that are needed to make this site work

Some cookies are essential so you can move around the website and use its features. Without these cookies, services you’ve asked for can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.

 

2. Third party cookies

We use Google Analytics to understand how people use our website. Google Analytics will place cookies in the browser software of visitors to this website. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 

We have included sharing buttons on our site so that you can easily share our content on social networks. Cookies are set by Facebook, Twitter, Youtube and Google+.

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

 

Links

This Site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage our users to be aware when they leave this Site and to read the privacy statements applicable on those sites. This privacy policy does not apply to information collected on third parties’ sites.

 

Your right to access the information

You have the right to access the information that The Jockey Club holds about you in accordance with the Data Protection Act 2018. In order to do this, please make a written application to the Data Protection Officer, at the address provided below. The Jockey Club may require you to provide verification of your identity and to pay an administrative fee (which is currently £10) to provide a copy of the information that it holds. Please note that in certain circumstances The Jockey Club may withhold access to your information where it has the right to do so under current data protection legislation.

 

Updating your information

In the event that there is a change to your personal information, for example your contact details, please let us know of this by writing to the Data Protection Officer, at the address provided below so that we can keep your information up to date and accurate.

 

Contact us

If you have any queries about this Privacy Policy or if you change your mind about what marketing you would like to receive from us or third parties (including our commercial partners) at any time, you can unsubscribe via the link in any marketing communication, update your preferences through your account preference centre or alternatively can write to the Data Protection Officer at the address below or email us at DPO@thejockeyclub.co.uk.

 

The Jockey Club, 75 High Holborn, London, WC1V 6LS.

Cookie Policy

We use “cookies” to help enhance your experience and improve the functionality of our website. You can find out more in our cookie policy. We also serve cookies, some with chocolate chips, on our racecourses.

Loading