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Do you have a question about racing at Wincanton? Hopefully, our FAQ section can help, if not contact us today. 

 

Your 2021/22 Season Raceday Experience

Walk-up tickets will be available for racedays that have not already sold out unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

 

Please note, for those purchasing tickets on the day, we will be taking card payments only. 

 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

 

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

  

Please note that tickets are not currently being made available via our postal service.

No! British racing is not currently utilising COVID Certification as a condition of entry.

 

However, you should not attend a raceday if you are feeling unwell and racegoers are also encouraged to ensure they are proven to be COVID negative in advance of attending for their own peace of mind. We recommend taking a Lateral Flow Test 24 hours prior to attending and 48 hours afterwards. If you receive a positive test, please follow this up with a PCR test, and if this is taken before the raceday you are not permitted to attend the fixture. In the event of a positive test, please contact us before racing starts to claim a full refund.

 

Please continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

It is not mandatory to wear a face covering on our racecourses from July 19th 2021. However, in line with the latest Government guidance, racegoers are strongly encouraged to wear a face covering in areas where you will come into close contact with lots of other people, particularly indoors. Our racecourse teams will be happy to advise you if required.

 

Even if you do not intend to wear a face covering we do ask that you bring one with you, in the event that you feel ill during your visit and need to speak with a member of our team. We are not able to provide face coverings on the day.

Racegoers are advised to continue to check in with the NHS QR codes provided at racecourse entrances.

 

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.

Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

If you intend to visit our racecourses from outside England please check and adhere to England’s government guidance and your own government’s travel restrictions, rules and guidelines.

We’re confident that our events will go ahead as planned, but in the unfortunate event of cancellation or if our guest capacities are restricted, all affected ticket purchases will be fully refunded under our money-back guarantee.

Should Government guidelines change and/or restrictions on travel from specific areas or postcodes be reintroduced, affected tickets would be cancelled and refunds arranged.

 

If total attendances are restricted, we would refund purchasers on a ‘last-in, first-out’ basis for each enclosure. This means that those who purchased earliest have the greatest chance of being able to attend.

We offer a range of facilities to assist racegoers in maintaining hygiene levels, including hand sanitation stations, regular sanitation of touch points and ensuring indoor areas are well ventilated. As always the safety of all our racegoers, employees and participants remains our number one priority.

  

You should not attend a raceday if you are feeling unwell or have tested positive for COVID-19.

 

While nationwide COVID-19 restrictions have been lifted we also support the Government guidance to remain cautious and act responsibly. We thank all attendees for supporting the safe return of racing in front of capacity crowds.

If you fall ill on race day, please put on your face covering and approach the nearest steward, remaining at a safe distance and informing them of your symptoms. A qualified First Aider will then be called to attend to you and appropriate care will be provided. On racedays we will have a dedicated First Aid area and Covid-19 Isolation room.

 

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

 

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

All annual members may now attend racedays without the requirement to pre-book. Please visit your racecourse Membership pages for more information.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation.

 

We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

 

There are no cash machines on our courses so if you plan to use cash please remember to bring it with you.

 

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

Alcohol may be purchased. Restrictions which limited the consumption of alcohol only to when seated are no longer in place.


We promote responsible drinking at all of our racecourses in partnership with Drinkaware, helping people make informed choices and being considerate of fellow racegoers at all times.

In the event you cannot attend the raceday your ticket may be transferred to another person.

 

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant.

 

To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

General FAQs

Our upcoming racing dates are confirmed, view them here

Parking within the Main Car Park is free of charge. 

Dogs are only permitted in the Course Enclosure during a raceday if they are on leads.

There is no dress code at our racedays. As we race largely during the winter months, the weather can be unpredictable, so we would advise you to dress accordingly.

 

Fancy dress is permitted as long as the outfit is not offensive and we reserve the right to decline entry should the need arise.

 

View our dress code here

Yes, there are cash machines situated adjacent to the racecourse reception. Please note these are currently unavailable. All food and drink outless will be operating a cashless system. Betting facilities will still accept cash but contactless payments are recommended.

Both Grandstand and Premier enclosures have access to parade ring viewing, this excludes Course Enclosure. 

 

View our spectator guide

Picnics are permitted in the Course Enclosure only.

Yes, we have the following areas: 

  • There is a specially designated external elevated viewing platform in the Premier Enclosure overlooking the winning post
  • All restaurants and hospitality boxes have lift access
  • There is an area reserved for wheelchairs in our Hatherleigh Viewing Area in the Premier Enclosure
  • We have a raised external viewing area in the Grandstand Enclosure

 

View our accessibility INFORMATION

Yes, in all our private hospitality suites and restaurants, we are more than happy to cater for any dietary requirements, provided that we are given sufficient notice.

 

Please contact us in advance. 

In the event of racing being abandoned before the conclusion of the first race, racegoers will receive a full refund. If racing is abandoned between the first and third races, 50% will be refunded. Thereafter no refunds will be made.

 

Refund Policy

Racing after 2nd December:

Following Government guidance, alcohol will only be available within hospitality areas as we will be serving a three course meal.

 

All racecourses will offer the opportunity to purchase tea, coffee and soft drinks.

Yes, there are taxi's available after a raceday, however we advise you pre-book one in advance.

Yes, all Jockey Club Racecourses offer FREE Wi-Fi.

'The Going' is a description of the ground conditions underfoot on the racecourse.

 

The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm – Hard.

 

Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.

 

View the latest Going 

Mobile Ticketing FAQS

Updated 6th August 2021 - We are currently experiencing a technical problem with race day tickets being retrieved on The Jockey Club app, please bring your Print at Home tickets to gain admission

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

Contact Us

Can't find the information you need? Contact us today and we will be more than happy to help.

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