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Frequently asked questions

Find answers to questions you may have about returning to our racecourses here.

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Do you have a question about racing at Wincanton? Hopefully our FAQ section can help, if not contact us today. 

 

Our upcoming racing dates are confirmed, view them here

Parking within the Main Car Park is free of charge. 

Dogs are only permitted in the Course Enclosure during a raceday if they are on leads.

Children under the age of 18 are permitted to visit for free when attending with an adult. However, children still require a ticket, as we will require contact details and consent to Code of Conduct for each individual before racecourse entry.

 

Child tickets can be added to your basket for free when purchasing an adult ticket, and contact details must be completed before they can access the racecourse.

 

Child tickets are subject to availability and may be limited at high demand fixtures.

There is no dress code at our racedays. As we race largely during the winter months, the weather can be unpredictable, so we would advise you to dress accordingly.

 

Fancy dress is permitted as long as the outfit is not offensive and we reserve the right to decline entry should the need arise.

 

View our dress code here

Yes, there are cash machines situated adjacent to the racecourse reception. Please note these are currently unavailable. All food and drink outless will be operating a cashless system. Betting facilities will still accept cash but contactless payments are recommended.

Both Grandstand and Premier enclosures have access to parade ring viewing, this excludes Course Enclosure. 

 

View our spectator guide

Picnics are permitted in the Course Enclosure only.

Yes, we have the following areas: 

  • There is a specially designated external elevated viewing platform in the Premier Enclosure overlooking the winning post
  • All restaurants and hospitality boxes have lift access
  • There is an area reserved for wheelchairs in our Hatherleigh Viewing Area in the Premier Enclosure
  • We have a raised external viewing area in the Grandstand Enclosure

 

View our accessibility INFORMATION

Yes, in all our private hospitality suites and restaurants, we are more than happy to cater for any dietary requirements, provided that we are given sufficient notice.

 

Please contact us in advance. 

In the event of racing being abandoned before the conclusion of the first race, racegoers will receive a full refund. If racing is abandoned between the first and third races, 50% will be refunded. Thereafter no refunds will be made.

 

Refund Policy

Racing after 2nd December:

Following Government guidance, alcohol will only be available within hospitality areas as we will be serving a three course meal.

 

All racecourses will offer the opportunity to purchase tea, coffee and soft drinks.

Yes, there are taxi's available after a raceday, however we advise you pre-book one in advance.

Yes, all Jockey Club Racecourses offer FREE Wi-Fi.

'The Going' is a description of the ground conditions underfoot on the racecourse.

 

The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm – Hard.

 

Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.

 

View the latest Going 

Mobile Ticketing FAQS

Please note app tickets will be temporarily unavailable in December as we return to racing. Thank you for your patience and understanding.

 

Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.

Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.

You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.

No. The app is free and, in fact, mobile ticketing is the cheapest available option.

When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.

Contact Us

Can't find the information you need? Contact us today and we will be more than happy to help.

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Cookie Policy

We use “cookies” to help enhance your experience and improve the functionality of our website. You can find out more in our cookie policy. We also serve cookies, some with chocolate chips, on our racecourses.

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