Pilot Raceday FAQs

The restricted capacity will be filled by 150 Annual Members, 124 hospitality bookers and up to 200 racehorse owners, in addition to participants and raceday staff.

Tickets will not go on general sale given the limits involved.

Due to the restricted capacity this will be filled by 150 Annual Members, 124 hospitality bookers and up to 200 racehorse owners, in addition to participants and raceday staff. Therefore, we are unable to offer any concession or group tickets to this race meeting.

It will be condition of many sporting events and race days in future that patrons will have to agree to a venue Code of Conduct before being admitted to an event.

When you purchase your ticket you are entering into an agreement with the racecourse that you have read the Code of Conduct here and that you will abide by it, as well as our other ticketing Terms and Conditions here.

As this is a pilot event there are no discount tickets of any description available. 

Due to the restricted capacity for this race meeting, children are unable to attend.

Every single attendee must be recorded as part of our NHS Track and Trace registration process. For this to happen all badge holders MUST contact the racecourse at least 48 hours in advance of the meeting.

PLEASE NOTE: As this is a pilot event with a strict capacity, being a badge holder of any sort does not guarantee you automatic rights to attend and you will need to purchase a ticket. 

Unfortunately, any previously promoted racecourse reciprocal, community or charity issued tickets or vouchers are not valid at this pilot event.

We are now sold out in our Restaurant and hospitality areas. Please note, there are number of specific protocols that our hospitality guests will be expected to adhere to. Our sales team will explain these to you in detail when you call.

We are operating a waiting list for anyone that would like to purchase hospitality for the Pilot Raceday, please email warwick@thejockeyclub.co.uk. 

Car Parking
All racehorse owners, annual badge holders and members of the general public will park in the centre of the racecourse. You will be directed to an available space by one of our stewards. Please ensure that you socially distance from other patrons using the car park and whilst your make your way towards the turnstiles.

At the Turnstiles

• After parking please walk to the main turnstiles, where you will directed into the appropriate queue.
• Social distancing will be expected whilst you are queuing to access the venue.
• Please use the time when queuing to re-read our Code of Conduct.
• Your ticket barcode will be scanned by our gate staff and you will be allowed access to the racecourse public zone.

Owners

• One of the significantly different aspects to a normal day at Warwick is that our traditional Owners Car Park (Hampton Street) will not be accessible for Owners because it has been reserved exclusively for trainers, jockeys and other Green Zone attendees.
• Owners are being asked to park in the centre of the course.

After parking owners should head to the Owners window, at the main turnstile, where they will be issued with appropriate badges.

Due to capacity restrictions there will be changes to the owners’ entitlements we can provide.

These will be notified directly to owners in the near future.

Please remember, whatever entitlements we are able to provide, owners must use the PASS SYSTEM to register their attendance.

No owners will be admitted on the day unless they have gone through the Pass System process.

Normally our tickets are non-refundable however, due the current circumstances, if you are unable to attend because of the Government restrictions (self-isolating, recent travel, local lockdown, etc.) we will offer you a refund. Alternatively, you can transfer your ticket to a future meeting.

Please email warwick@thejockeyclub.co.uk. In the subject line, put UNABLE TO ATTEND, and then provide your name, phone number and ticket booking reference. One of our team will then get in touch with you to make appropriate arrangements.

Please remember to follow the latest Government restrictions in place at the time

Under the current plans, there will be no requirement for race day attendees to complete a health questionnaire or under go any sort of medical examination or health test. It is a condition mentioned in our Code of Conduct, which all patrons must agree to, that a temperature check may be requested. By purchasing a ticket for the event, and entering our venue you are agreeing to abide by our Code of Conduct.

To ensure the safety of racegoers and the sport’s participants, we have had to create two different zones. Race day attendees can not cross between the two zones.

Green Zone:                     
This zone is restricted to jockeys, trainers and officials. It must be kept sterile to comply with DCMS and BHA Guidelines.

Amber Zone:                    
This zone is for owners and members of the general public.

No attendees in the Green Zone can venture in to the Amber Zone and vice versa. There will be clear visible barriers between the zones, and stewards will also be monitoring the perimeters.

There is also another restricted area: the Owners Debrief Zone that is small area reserved exclusively for owners, so that they can discuss their horse’s performance with their trainer and jockey. No public will be permitted into this zone.

Attendees will only be required to use a facial covering whilst entering the site and also whilst using indoor facilities, including toilets.

Hospitality guests do not have to wear facial coverings when seated at their table or in the privacy of their corporate suite but will be asked to wear them when moving through restaurant areas, corridors, stairwells, lifts, etc.

Those who are outside are not required to wear a cover but are reminded to adhere to social distancing requirements at all times.

For this pilot meeting we will not be producing a race card. We ask patrons to print out a form guide from an on-line source, bring a Racing Post or use the detailed form guide on the Jockey Club App.  It is a current recommendation from the Sports Ground Safety Advisory Group that programmes are not distributed at sporting events at present.

As a member of the public you will not be able to view the pre-parade ring and saddling boxes, however, you will be able to view the horses in the Parade Ring, although it will be from behind a set of crowd barriers. Please remember it is vital that you socially distance at all times.

There will be a presentation to a single representative of the winning owners, outside the Coronation Club, not in the Parade Ring. Please note that the Coronation Club will be used as a location to host winning owners for a celebratory drink following the running of each race.

Yes. There will be a number of food and drink outlets operating. Please make sure you socially distance when queuing. Please be aware that all outlets will be cashless. Card or Apple/Android only pay is a recommendation of the Sports Ground Safety Advisory Group and is a current Government guideline and is therefore being trialed at this pilot event. 

There will be a number of bars operating both inside and outside the Grandstand. Each way will have a one way queuing system where patrons will be expected to socially distance. Card or Apple/Android only pay is a recommendation of the Sports Ground Safety Advisory Group and is a current Government guideline and is therefore being trialed at this pilot event. 

It has been confirmed that “vertical drinking”, ie: standing up to drink is allowed in indoor bar areas however, patrons must have access to a poseur table or shelf where they can rest their drink. There will be no drinking or standing around bar counters except at times the patron is purchasing a drink. To support this recommendation our staff will be encouraging patrons with a drink to move to outside areas if they are unable to access a suitable location in doors. Drinking will be permitted on the terraces and in public concourse. Your support in this critical area will be appreciated.

Due to restrictions we will not have the level of entertainment we usually have on a race day. There will be no trade stands or market stalls. We will however, have some background music, and our race day presenter will be interviewing tipsters, jockeys and trainers throughout the day. 

Yes. There will be bookmakers present, although the number attending will be less than a usual race day. The tote windows will be open as usual, as will the racecourse William Hill betting shop. All bookmakers will accept cash bets.

If you fall ill on race day, please put on your face covering and approach the nearest steward remaining at a safe distance and let them know. A qualified First Aider will then be called to attend to you and appropriate care will be provided.
On race day we will have a dedicated First Aid area and Covid-19 Isolation room.

We have introduced numerous precautions on-site to assist in making your day as safe as possible. Most precautions rely on you and fellow racegoers acting responsibly in upholding them.

Please note that the Operations Plan for this day has been reviewed by our local Safety Advisory Group.

Some Key Points:

Covid 19 Officer
We have a dedicated member of our team whose role it is to manage all aspects of the day that relate to Covid-19. If you have concerns about people’s behaviour then you should report it.

Social Distancing Assistance:
Race goers are expected to socially distance at all times. Unless you are with people from your support bubble/household please try and stay two metres apart from other patrons. Markers, signage and barriers have been placed in areas where patrons are expected to queue to assist you social distance.

Hand Sanitizer:
There are hand sanitizing units located at the entrance and around the racecourse, however as an extra precaution it would be worthwhile bringing your own personal supply. Please remember to sanitise regularly throughout the day.

Cleaning:
We have significantly increased the number of cleaners working on the race day, and they will work to strict routines and cleaning standards that will include regular sanitization of touch points like door handles, barriers, etc.

Warwick is racing again on Tuesday, September 22^nd, however this meeting will be behind closed doors and no public will be admitted. Government guidelines expect public to be allowed from October 1^st (which happens to be another Warwick race day!). We will confirm details as soon as we can after this trial event. 

We are now sold out and have reached capacity for this race meeting. If you are a ticket holder or hospitality booker and require a carer ticket, please contact the Racecourse by calling 01926 405560.