APP TICKETS
We are currently experiencing a technical problem with raceday tickets being retrieved on The Jockey Club app, please bring your Print at Home tickets to gain admission. We apologise for any inconvenience.
Updated 6 August
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APP TICKETS
We are currently experiencing a technical problem with raceday tickets being retrieved on The Jockey Club app, please bring your Print at Home tickets to gain admission. We apologise for any inconvenience.
Updated 6 August
Mobile tickets are now frequently available across The Jockey Club racecourses, with the exception of some enclosures on selected fixtures, as well as hospitality tickets. For the best experience, go green and select mobile tickets. Alternatively, if you do not have a smart phone you can print your ticket off at home.
To access your mobile ticket, follow these simple steps.
Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.
As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.
You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.
No. The app is free and, in fact, mobile ticketing is the cheapest available option.
When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.