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QUESTIONS ABOUT returning to one of our racecourses?

 

Find the answers here.

 

Once you have purchased your tickets, they will not be sent until all details for track and trace have been filled in and our Covid Code on Conduct and terms of entry' have been accepted.

 

Please note there may be a slight delay in receiving your tickets.

Please note that due to Government guidelines we are not permitted to allow entry to anyone who is in a postcode identified as a Tier 3 or Tier 4 area.

 

If you or your guest(s) have provided a postcode which is in a Tier 3 or Tier 4 area of the country then the ticket in their name will be cancelled and refunded. This is to protect the health of everyone attending.

In keeping with the latest Government guidance and the publication of revised Tier areas in England, we are unable to allow entry to any spectators from a Tier 3 or Tier 4 postcode.

 

As such, tickets will be cancelled and refunded to those racegoers from areas of the country now classified as Tier 3 or 4 who have already purchased from us. We look forward to being able to welcome you again when it’s safe and appropriate to do so.

If you intend to visit our racecourses from outside England, please check and adhere to your own Government’s travel restrictions, rules and guidelines.

To ensure the safety of racegoers and the sport’s participants, we have created different zones inside our racecourse.

 

Zones will be colour-co-ordinated and raceday attendees cannot cross between zones.

 

Zone 1: This zone is restricted to jockeys, trainers and officials. It includes the Weighing Room, Parade Ring, Pre-Parade Ring and Unsaddling Area among other areas.

 

Zone 2: This zone is for owners, sponsors and hospitality guests. It will include a viewing area near the Parade Ring and also internal areas of the racecourse such as Private Boxes and restaurants.

 

Zone 3: This zone is for Annual Badge Holders and General Admission ticket holders.

 

There will be clear visible barriers between the zones, and stewards will also be monitoring the perimeters.

Your priority should be dressing appropriately for the weather.  Please check the forecast before leaving home and plan to wear warm or waterproof clothing as required.

We offer a range of facilities to assist racegoers in maintaining high hygiene levels and social distancing, including hand sanitation stations, regular sanitation of touch points, suitably spaced furniture, one-way systems and signage to support you keeping a safe distance from other racegoers.

 

Social distancing will be supported by Racecourse stewards on the day.

 

Our teams have all undertaken Covid training and our racecourses have been awarded the Visit Britain ‘Good to Go’ accreditation.

 

Under the current plans, we ask you read our Code of Conduct, which all patrons must agree to.

We have introduced numerous precautions on-site to assist in making your day as safe as possible. Most precautions rely on you and fellow racegoers acting responsibly in upholding them.

 

We have produced a Spectators Code of Conduct to help you plan to enjoy the day safely and responsibly.

Please click here for full details.

 

We expect that all attendees will want to support the safe return of racing in front of crowds and will behave responsibly.

 

For the safety of everyone on the racecourse we reserve the right to remove anyone from the site who breaches the Code of Conduct or behaves in a way which could compromise the safe running of the event.

Please note Children’s tickets are subject to availability and may be limited at high demand fixtures.’

 

Children under the age of 18 are permitted to visit for free when attending with an adult. However, children still require a ticket, as we will require contact details and consent to Code of Conduct for each individual before racecourse entry.

 

Child tickets can be added to your basket for free when purchasing an adult ticket, and contact details must be completed before they can access the racecourse.

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. As these fixtures are running on reduced capacity and may sell out, it is essential that you telephone us on the day you make your ticket purchase if you wish to request a personal assistant ticket.

There are no complimentary or discounted tickets available for these fixtures.  For the avoidance of any confusion, this includes ROA, RCA, Racegoers Club, Racing UK members, Racepass 18-24 etc. Any previously promoted racecourse reciprocal, community or charity issued tickets will not be valid. 

 

Only those who have had their admission to the fixture confirmed since 27 November 2020 and have provided their contact details for the purposes of track and trace will be able to enter the racecourse.

Normally our tickets are non-refundable however, due the current circumstances, if you are unable to attend because of the Government restrictions or Covid-19 related symptoms we will offer you a refund. Alternatively, you can transfer your ticket to a future meeting.

 

Please remember to follow the latest Government restrictions in place at the time

Face masks or face coverings must be worn at all times when at the racecourse, other than when eating and drinking.

 

If you are exempt from wearing a mask please print off and carry the government exemption card or badge.

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payment will still be an option.

 

If you fall ill on race day, please put on your face covering and approach the nearest steward remaining at a safe distance and let them know. A qualified First Aider will then be called to attend to you and appropriate care will be provided. On race day we will have a dedicated First Aid area and Covid-19 Isolation room

We will not be producing a printed race card. Digital racecards will be available to download from our website and on the Jockey Club App

 

It is a current recommendation from the Sports Ground Safety Advisory Group that programmes are not distributed at sporting events at present.

  • Your ticket

Your ticket is designed to either:

1) print at home on your home printer, or

2) be displayed on your mobile phone from your email confirmation.

 

With your ticket, please also bring an official form of ID which will be checked against the details on your ticket.

 

Please note, tickets will only be sent to you electronically via email, and for the current time will not be available via our postal service or the app. This is due to the current requirement for contact details as per government guidelines and to reduce risk of Covid 19 transmission.

We will follow the Government guidance for bars and restaurants, in accordance with the Tier in which the racecourse is located.

 

The Tier will determine the arrangements for food and drink availability and service. All racecourses will offer the opportunity to purchase tea, coffee and soft drinks and will have some concessions on site selling food.

 

Alcohol will be available within hospitality areas as we will be serving a three course meal.

We will be operating cashless sales throughout our food and drink outlets, including concessions.

 

For betting facilities cash payment will still be accepted, but contactless payments are recommended.

We ask you did not bring any food or drink on course this includes no alcohol or picnics. 

 

Please note you can bring a picnic with a limited amount of alcohol into the Lawn Enclosure at Huntingdon Racecourse.

 

Welcome Back

As racing with spectators returns to some of our racecourses, check the latest guidance and requirements for attending a race day.

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