QUESTIONS ABOUT returning to one of our racecourses?
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Once you have purchased your tickets, they will not be sent until contact information for all attendees on your booking has been provided and our Covid Code of Conduct and terms of entry have been accepted.
Please note there may be a slight delay in receiving your tickets.
Your ticket is designed to either:
1) print at home on your home printer, or
2) be displayed on your mobile phone from your email confirmation.
With your ticket, please also bring an official form of ID which will be checked against the details on your ticket.
Please note, tickets will only be sent to you electronically via email, and for the current time will not be available via our postal service or the app.
We’re confident that our events will go ahead as planned, but in the unfortunate event of cancellation or if our guest capacities are restricted, all affected ticket purchases will be fully refunded under our money-back guarantee.
Should Government guidelines change and restrictions on travel from specific areas or postcodes be reintroduced, affected tickets would be cancelled and refunds arranged.
If you intend to visit our racecourses from outside England, please check and adhere to England’s Government guidance and your own Government’s travel restrictions, rules and guidelines.
Our current annual badge holders are a high priority group for the return of spectators to our racecourses and we’re expecting to be able to welcome you. Please visit your racecourse Membership pages for more information.
Yes, if you’re in the fortunate position of having transferred a ticket into 2021 you are in our priority group of spectators. The enclosures in use on the day and the experience you can expect may be different from when you bought your ticket so our teams will be in touch soon to give you more information and to ask you to reconfirm your attendance.
We are selling tickets based on our best understanding of permitted capacities. If things change and we can only permit a reduced number to attend we would ‘roll back’ admissions in reverse order, so those who purchased their ticket last would be the first to have their ticket cancelled and fully refunded. We would give you as much notice as we could if your ticket was going to be affected.
We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. As these fixtures are running on reduced capacity and may sell out, it is essential that you telephone us on the day you make your ticket purchase if you wish to request a personal assistant ticket.
There are no complimentary or discounted tickets available at this time because of the capacity restrictions. For the avoidance of any confusion, this includes ROA, RCA, Racegoers Club, Racing UK members, Racepass 18-24 etc. Any previously promoted racecourse reciprocal, community or charity issued tickets will not be valid.
Only those who have had their admission to the fixture confirmed since since 22 February 2021, have provided their contact details and agreed to the Spectator Code of Conduct will be able to enter the racecourse.
Please note children’s tickets are subject to availability and may be limited at high demand fixtures.
Children under the age of 18 are permitted to visit for free when attending with an adult. However, children still require a ticket, as we will require contact details and consent to Code of Conduct for each individual before racecourse entry.
Child tickets can be added to your basket for free when purchasing an adult ticket, and contact details must be completed before they can access the racecourse.
More racedays will be on sale soon, please keep checking our website.
Your priority should be dressing appropriately for the weather. Please check the forecast before leaving home and plan to wear warm or waterproof clothing as required.
Face masks or face coverings must be worn at all times when at the racecourse, other than when eating and drinking. Please make sure you bring a face mask with you as these will not be provided.
If you are exempt from wearing a mask please print off and carry the government exemption card or badge.
If you fall ill on race day, please put on your face covering and approach the nearest steward remaining at a safe distance and let them know. A qualified First Aider will then be called to attend to you and appropriate care will be provided. On race day we will have a dedicated First Aid area and Covid-19 Isolation room
Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payment will still be an option.
Digital racecards will be available to download from our website and on the Jockey Club App.
All our racedays will be run in accordance with the Government guidance at that time. Please check official Government channels for full information.
We will be operating cashless sales throughout our food and drink outlets, including concessions.
For betting facilities cash payment will still be accepted, but contactless payments are recommended.
We ask you do not bring any food or drink on to the course. This includes no alcohol or picnics.
We offer a range of facilities to assist racegoers in maintaining high hygiene levels and social distancing, including hand sanitation stations, regular sanitation of touch points, suitably spaced furniture, one-way systems and signage to support you keeping a safe distance from other racegoers.
Social distancing will be supported by Racecourse stewards on the day.
Our teams have all undertaken Covid training and our racecourses have been awarded the Visit Britain ‘Good to Go’ accreditation.
Under the current plans, we ask you read our Code of Conduct, which all attendees must agree to.
We have introduced numerous precautions on-site to assist in making your day as safe as possible. Most precautions rely on you and fellow racegoers acting responsibly in upholding them.
We have produced a Spectators Code of Conduct to help you plan to enjoy the day safely and responsibly.
We expect that all attendees will want to support the safe return of racing in front of crowds and will behave responsibly.
For the safety of everyone on the racecourse we reserve the right to remove anyone from the site who breaches the Code of Conduct or behaves in a way which could compromise the safe running of the event.
Normally our tickets are non-refundable, however due the current circumstances if you are unable to attend because of the Government restrictions or Covid-19 related symptoms we will offer you a refund. Alternatively, you can transfer your ticket to a future meeting.
Please remember to follow the latest Government restrictions in place at the time
Tickets cannot be transferred to another person. All attendees will be asked for their contact information ahead of the raceday and may be asked to show photo ID to gain entry to the racecourse.
For everyone’s safety we must know exactly who is attending our raceday and if we believe a ticket has been sold or passed on that ticket holder will not be allowed to enter.