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REFUND POLICY

FOR CHELTENHAM RACECOURSE ONLY

 

Refund requests for The Cheltenham Festival 2020 have now closed and closed at 5pm on Friday 27th March. Any refunds submitted after the closing date will be declined. 

 

Please allow up to 21 days for refunds to be processed.

 

Statement from Jockey Club Racecourses on future racing fixtures: 

"The British Horseracing Authority has announced that due to the current public health situation, the 2019/20 Jump Racing season has now been concluded and the new Jumps season will not restart until 1st July 2020. This means that sadly our remaining 2019/20 Season racedays will not go ahead."

 

Statement from the British Horseracing Authority regarding Hunter Chase racedays:

"Irrespective of when racing may return, all Hunter Chases for the remainder of the 2019/20 season, which ends in May, have been cancelled. This is due to the cancellation of the 2019/20 Point-to-Point season."

 

Racegoers who have purchased their April Meeting and Race Night admission tickets will receive a full automatic refund, which can take up to 21 days. 

 

  • Hospitality clients should call 01242 537653 or email Mark.Pearse@thejockeyclub.co.uk to discuss their individual bookings 
  • If tickets, badges or car park labels were purchased in advance via the ticket hotline or online, a refund will be made to the original payment method and most can be expected within 21 days
  • If tickets, badges or car park labels were purchased in advance by credit/debit card on-site at Cheltenham Racecourse, an automatic refund will be made to the original payment method and most can be expected within 21 days 
  • If tickets, badges or car park labels were purchased on site at Cheltenham Racecourse, on the day of racing or by cash in advance, they should be sent to the address below where the refund will be made and returned. Customers are requested to apply for refunds by post within one month of the fixture. Refunds by this method can take up to 28 days to be processed
    • Please post to: Bookings Department (Ticket Refunds), Cheltenham Racecourse, Cheltenham, Gloucestershire, GL50 4SH

Full refunds for tickets will be given if racing is abandoned before the first race.

 

A 50% refund will be given if racing is abandoned before the third race or feature race. Regrettably, refunds cannot be made on racedays.

 

  • Hospitality clients should call 01242 537653 to discuss their individual bookings 
  • If tickets, badges or car park labels were purchased in advance via the ticket hotline or online, a refund will be made to the original payment method and most can be expected within 21 days
  • If tickets, badges or car park labels were purchased in advance by credit/debit card on-site at Cheltenham Racecourse, an automatic refund will be made to the original payment method and most can be expected within 21 days 
  • If tickets, badges or car park labels were purchased on site at Cheltenham Racecourse, on the day of racing or by cash in advance, they should be sent to the address below where the refund will be made and returned. Customers are requested to apply for refunds by post within one month of the fixture. Refunds by this method can take up to 28 days to be processed
    • Please post to: Bookings Department (Ticket Refunds), Cheltenham Racecourse, Cheltenham, Gloucestershire, GL50 4SH

 

For our full information on our abandonment policy please see point 16 on our General Entry Terms & Conditions

  • If we receive a request from the customer using the refund ticket portal 28 clear calendar days or more before the date on which the race meeting to which a ticket relates commences – a refund of 75% of the ticket price as stated on your ticket (excluding any booking fees and posting costs incurred by the Customer which will not be refundable) will be given.
  • If we receive a request from the customer using the refund ticket portal between 27 and 7 clear calendar days before the date on which the race meeting to which a ticket relates commences – a refund of 50% of the ticket price as stated on your ticket (excluding any booking fees and posting costs incurred by the Customer which will not be refundable) will be given.
  • If we receive a request from the customer within 7 calendar days of the date on which the race meeting to which a ticket relates commences – no refund will be given. 

 

If you are unable to use your raceday ticket, please note, we do not refund the following tickets: 

  • Packaged tickets such as:
    • Raceday Essential Packages
    • Saver Packages
    • The Park admission
    • The Festival Lounge admission
    • Car Parking
    • Any food or drink upsells 
    • Guinness Grandstand Tickets 
    • Club and Tattersalls Grandstand Seats 
    • Centaur Party Package
  • Annual memberships
  • RacePass 18-24
  • Group ticket bookings
  • Any package which incorporates an entry ticket with any form of hospitality or catering such as Private Box Packages or Restaurant Packages
  • Tickets for non-racing events at our racecourses such as concerts
  1. Complete our form (refunds are currently closed)
  2. You will receive an e-mail acknowledgment of your request
  3. Your refund is then checked for validity by the refunds department at Cheltenham Racecourse
  4. If your refund application is valid you will be advised by email that the ticket(s) have been cancelled
  5. You will then need to send the ticket(s) including print at home and applicable swing badge to Refunds Department, Cheltenham Racecourse, Cheltenham, GL50 4SH in order for the refund to be made

    Please note no refunds will be made until a physical ticket or swing badge has been received back

  6. Once the ticket is received back, it is checked for validity, refunded and a standard confirmation email will be sent to you plus advice to check account as payments may take up to 21 days to appear on the purchasing account

 

For orders requiring cash or another method of refund, the customer will be contacted directly and followed up via email.

 

Please note refunds for Cheltenham Racecourse only will only be accepted via our online form, we no longer accept refund requests by email, phone or in person.

 

If you are unable to use your raceday ticket, please note, we do not refund the following tickets: 

  • Packaged tickets such as:
    • Raceday Essential Packages
    • Saver Packages
    • The Park admission
    • The Festival Lounge admission
    • Car Parking
    • Any food or drink upsells 
    • Guinness Grandstand Tickets 
    • Club and Tattersalls Grandstand Seats 
    • Centaur Party Package
  • Annual memberships
  • RacePass 18-24
  • Group ticket bookings
  • Any package which incorporates an entry ticket with any form of hospitality or catering such as Private Box Packages or Restaurant Packages
  • Tickets for non-racing events at our racecourses such as concerts
  • The cancellation and refund rights under this policy only apply to standard tickets for racing events.

If you are unable to use your raceday ticket, please note, we do not refund the following tickets: 

  • Packaged tickets such as:
    • Raceday Essential Packages
    • Saver Packages
    • The Park admission
    • The Festival Lounge admission
    • Car Parking
    • Any food or drink upsells 
    • Guinness Grandstand Tickets 
    • Club and Tattersalls Grandstand Seats 
    • Centaur Party Package
  • Annual memberships
  • RacePass 18-24
  • Group ticket bookings
  • Any package which incorporates an entry ticket with any form of hospitality or catering such as Private Box Packages or Restaurant Packages
  • Tickets for non-racing events at our racecourses such as concerts

If you have purchased your ticket through Racing Breaks, your contract is with them. For all Racing Breaks ticket purchase enquiries, please contact them here

  • Apply before Monday 2nd March at 23:59 for a refund for Day One
  • Apply before Tuesday 3rd March at 23:59 for a refund for Day Two
  • Apply before Wednesday 4th March at 23:59 for a refund for Day Three
  • Apply before Thursday 5th March at 23:59 for a refund for Day Four

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