Do you have a question about racing at Cheltenham? Read on to find the answers. If you have any further questions, please don't hesitate to contact us.
YOUR 2021/22 SEASON RACEDAY EXPERIENCE
Walk-up tickets will be available for racedays that have not already sold out unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.
Please note, for those purchasing tickets on the day, we will be taking card payments only.
However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.
Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.
Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.
Please note that tickets are not currently being made available via our postal service.
No! British racing is not currently utilising COVID Certification as a condition of entry.
However, you should not attend a raceday if you are feeling unwell and racegoers are also encouraged to ensure they are proven to be COVID negative in advance of attending for their own peace of mind. We recommend taking a Lateral Flow Test 24 hours prior to attending and 48 hours afterwards. If you receive a positive test, please follow this up with a PCR test, and if this is taken before the raceday you are not permitted to attend the fixture. In the event of a positive test, please contact us before racing starts to claim a full refund.
Please continue to check the specific raceday information and contact the racecourse directly if you require further guidance.
It is not mandatory to wear a face covering on our racecourses from July 19th 2021. However, in line with the latest Government guidance, racegoers are strongly encouraged to wear a face covering in areas where you will come into close contact with lots of other people, particularly indoors. Our racecourse teams will be happy to advise you if required.
Even if you do not intend to wear a face covering we do ask that you bring one with you, in the event that you feel ill during your visit and need to speak with a member of our team. We are not able to provide face coverings on the day.
Cash may be used when placing bets on the Tote and with all on-course bookmakers.
Racegoers are advised to continue to check in with the NHS QR codes provided at racecourse entrances.
If you intend to visit our racecourses from outside England please check and adhere to England’s government guidance and your own government’s travel restrictions, rules and guidelines.
We’re confident that our events will go ahead as planned, but in the unfortunate event of cancellation or if our guest capacities are restricted, all affected ticket purchases will be fully refunded under our money-back guarantee.
Should Government guidelines change and/or restrictions on travel from specific areas or postcodes be reintroduced, affected tickets would be cancelled and refunds arranged.
If total attendances are restricted, we would refund purchasers on a ‘last-in, first-out’ basis for each enclosure. This means that those who purchased earliest have the greatest chance of being able to attend.
Attendee numbers will vary by racecourse and by fixture. However, as of Monday 19th July 2021 racecourses in England will be able to operate at maximum capacity, unless otherwise instructed. This is in line with the Government’s nationwide lifting of restrictions, as announced on July 12th 2021.
We offer a range of facilities to assist racegoers in maintaining hygiene levels, including hand sanitation stations, regular sanitation of touch points and ensuring indoor areas are well ventilated. As always the safety of all our racegoers, employees and participants remains our number one priority.
You should not attend a raceday if you are feeling unwell or have tested positive for COVID-19.
While nationwide COVID-19 restrictions have been lifted we also support the Government guidance to remain cautious and act responsibly. We thank all attendees for supporting the safe return of racing in front of capacity crowds.
If you fall ill on race day, please put on your face covering and approach the nearest steward, remaining at a safe distance and informing them of your symptoms. A qualified First Aider will then be called to attend to you and appropriate care will be provided. On racedays we will have a dedicated First Aid area and Covid-19 Isolation room.
RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation. We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.
Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.
In the event you cannot attend the raceday your ticket may be transferred to another person.
We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant. To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.
Festival and other FAQs
The Festival™ 2022 begins on Tuesday 15 March and runs until Friday 18 March 2022.
At this moment, parking is not available to purchase for The Cheltenham Festival 2022. We will communicate to our ticket bookers when we are on sale.
You can purchase your Guinness Grandstand seat here. Please note, they sell out quickly.
We are currently not accepting bookings for coaches. Please keep an eye on our website for updates regarding this as we get closer to the event.
Our dog walking applications are currently closed and we are sadly not issuing any new passes at this current time.
If you have a 19/20 dated orange dog walking pass, that will be valid until further notice.
Reception is open Monday to Friday, 9:00 - 17:00, excluding Bank Holidays.
For all enquiries, please email Cheltenham.Reception@thejockeyclub.co.uk. Please do not call and leave a message or turn up at the Racecourse. Thank you for your understanding in these difficult times.
A number of viewing areas are provided by Cheltenham including; on the balcony of The Centaur with lowered rails, opposite the weighing room beside the Paddock; opposite the Princess Royal Stand by the running rail and outside the Mandarin Foyer.
Viewing areas in Tattersalls can be found by the running rails opposite the Tattersalls Sales Arena as well as the Level 2 Terrace outside the Winged Ox Bar.
The Best Mate disabled viewing platform can be found on level 2 in the middle of the Best Mate Stand.
It is not permitted to smoke or vape on the public steppings and seated public balconies of the grandstand, to include the likes of Insurance seats, Guinness Grandstand etc. Smoking and vaping is permitted in other outdoor areas.
Our postcode is GL50 4SH for use with GPS equipment. However on a raceday customers are strongly advised to follow the yellow, temporary signs when entering Cheltenham and the local area and not the brown permanent signs.
We do not take responsibility for any lost or forgotten tickets. You may be required to re-purchase your ticket if you do not have sufficient evidence of your initial purchase.
You will be asked for ID and for the card you purchased your tickets with. You will also be asked a series of questions relating to your order.
National Express our exclusive bus and coach partner will be operating special charter coach services from many locations across the UK, for all four days of The Festival™ in March. All services will operate right to the racecourse entrance, arriving with plenty of time to spare before the races start, with time to celebrate winnings afterwards! Customers can purchase coach travel by clicking here.
Stagecoach service D runs every 10 minutes during the day and between 10 minutes and every hour from Monday to Saturday evenings (The service runs hourly on Sundays). Further details can be found here. Service 527 provides a regular service from Cheltenham Centre to Bishop’s Cleeve and Gotherington via the Racecourse Roundabout. For local Stagecoach information please call 0870 6082 608. At The Festival up to 70 buses will be operating, picking up at Cheltenham Spa Railway Station and outside WH Smith in the centre of town before dropping off at the Racecourse. Return buses pick up from the Racecourse with stops at Pittville Street and then the Station.
There are three enclosures at Cheltenham Racecourse – Club, Tattersalls and Best Mate. Each enclosure offers racegoers a unique experience.
We will be updating all customers regarding our booking procedures for children aged five and under before the new year. A full-priced ticket will need to be purchased for children aged six and over.
Children must be accompanied by an adult at all times, with a maximum of two children per adult. Should you wish to bring more than two children per adult please contact us in advance to our email address email@example.com.
At all meetings racegoers may cross the course to watch racing from the centre, weather permitting. On days where there is a separate Club enclosure, this access only applies to those with Club badges.
First Aid staff will be on duty at every meeting. At The November Meeting and The Festival™, a pharmacy is available above the Winner’s Enclosure.
Yes, you have the option to upgrade your ticket already purchased for fixtures at Cheltenham Racecourse. There will be an option to do so on the day. Please be aware that there may be a charge for this.
If you want to upgrade your tickets for The Festival™, please contact the racecourse in advance.
It is not possible to camp, but you are welcome to park a Caravan in the Caravan Club site, if you are a Caravan Club Member, for the April and May fixtures.
Regrettably, dogs other than guide dogs are not allowed within the enclosures. Outside of racedays, dog walkers are able to apply for a dog walking pass, click here for more information.
We strongly advise that tickets are purchased in advance. Early bird discounts are in place to ensure that you get the best possible price when booking in advance.
Discounts end midnight the day before racing. Tickets can be purchased on the day at each of the entrances with the exception of Gold Cup Day. This is subject to availability on each day of racing.
We do not allow anyone to stay overnight in any of the Racecourse carparks.
We do have the Caravan Club in the Best Mate enclosure at certain times of the year. Click here for more information.
Parking is free at all of our meetings except Friday and Saturday of The November Meeting and all four days of The Festival™.
There are plenty of parking spaces at Cheltenham, although we would advise you to arrive early.
There are 52 secure bicycle parks next to The Centaur and Best Mate enclosure entrances.
We kindly ask that you do not bring your own food or drink into the Club and Tatts enclosure at the racecourse. There are mobile catering units operating throughout the day in all enclosures, which do change from meeting to meeting. Typically offering food such as fish and chips, hog roasts, burgers and hot dogs, sandwiches, teas and coffees and doughnuts. Food is also available from a variety of our bars. Hip flasks are not permitted.
Food for individual consumption is now permitted in the Best Mate enclosure only. No liquids are permitted, and there will be bag searches in place.
If you need to bring food on site for a medical reason, then please do email us at firstname.lastname@example.org
For more information about the food and drink options, click here.
Please remember, there will be bag searches in place at all race meetings.
Please go to our Refunds page for more information on our refund policy.
Full refunds for tickets will be given if racing is abandoned before the first race. A 50% refund will be given if racing is abandoned before the third race or feature race.
Regrettably, no cash refunds can be given on the day.
Customers are requested to apply for refunds by post within one month of the fixture except for tickets purchased in advance, for which refunds will be processed automatically.
It is possible to get a message put in the racecard, please email email@example.com at least three days in advance of the raceday.
It is not possible to have a message read out over the loud speaker or the big screens.
Yes, there are cash points situated around the Racecourse. These are located in The Centaur entrance, in the Best Mate Enclosure and in the Hall of Fame. Additional cash points are installed during larger meetings in temporary locations.
Racegoers are encouraged to leave their luggage and any other large items at home or in your hotel and not to bring a bag into the racecourse. All bags will be searched upon entry which may delay your entry into the racecourse. Please allow time for your bag to be searched.
Handbags and backpacks (of an appropriate size for a day out) will be allowed into the enclosures. Large bags such as suitcases, holdalls, and larger rucksacks will not be granted entry and racegoers will be invited to use the Left Luggage facilities which are located external to the enclosures before the bag search locations.
An exception will be made for essential medical items by contacting us prior to the raceday via email at Cheltenham.Reception@thejockeyclub.co.uk. You will require a letter issued by our team to show proof of correspondence before such items are granted entry into the racecourse.
Limited left luggage service is provided within temporary facilities external to the enclosures (North and Centaur entrances). There is also a left luggage facility external to the Best Mate entrance at The November Meeting and The Festival. However, we do recommend that you leave luggage and other items at home, if at all possible. Any items wishing to be left may be subject to rummage searches.
If you lose or find something please visit the main reception in the Hall Of Fame.
'The Going' is a description of the ground conditions underfoot on the racecourse.
The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm – Hard.
Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.
We are sorry that we are unable to allow the scattering of Loved One's ashes on the racecourse at this time.
We are currently on sale for admission tickets, Annual Membership and hospitality only. We will inform ticket purchasers with any upgrade and add-on opportunities when they become available.
Mobile Ticketing FAQS
Updated 6th August 2021 - We are currently experiencing a technical problem with race day tickets being retrieved on The Jockey Club app, please bring your Print at Home tickets to gain admission
Your tickets won’t be visible within the app until you click the link in your confirmation email. Open the email on your mobile device and click the download tickets link to ‘push’ the tickets to the app on your device.
Open the app and navigate to the Plan tab to access your tickets. You can swipe through each of the tickets and click the share button, to share the ticket with a friend. Your friend will receive a unique link, which they will need to click to download the app (if they don’t have it already) to access their ticket.
Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.
As well as being available to download to your phone using The Jockey Club app, your eTickets are also attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.
We strongly recommend downloading The Jockey Club app and adding your tickets before you arrive at the racecourse. This will help you to have a quick and hassle-free entry to the course.
You can access The Jockey Club app and your tickets without an internet connection, just make sure your tickets are downloaded to the app before you arrive at the racecourse. The Jockey Club free WiFi is also available at all of The Jockey Club racecourses.
No. The app is free and, in fact, mobile ticketing is the cheapest available option.
When processing your booking you will choose the delivery method of your tickets. If mobile tickets are available for your booking, mobile/print at home will appear as a delivery option for you to select.