WHAT YOU NEED TO KNOW
Do you have a question about racing at Cheltenham? Read on to find the answers.
The Festival 2020 is from 10th - 13th March 2020. Official tickets are on sale now.
National Express our exclusive bus and coach partner will be operating special charter coach services from many locations across the UK, for all four days of The Festival™ presented by Magners in March. All services will operate right to the racecourse entrance, arriving with plenty of time to spare before the races start, with time to celebrate winnings afterwards! Customers can purchase coach travel by clicking here.
Stagecoach service D runs every 10 minutes during the day and between 10 minutes and every hour from Monday to Saturday evenings (The service runs hourly on Sundays). Further details can be found here. Service 527 provides a regular service from Cheltenham Centre to Bishop’s Cleeve and Gotherington via the Racecourse Roundabout. For local Stagecoach information please call 0870 6082 608. At The Festival up to 70 buses will be operating, picking up at Cheltenham Spa Railway Station and outside WH Smith in the centre of town before dropping off at the Racecourse. Return buses pick up from the Racecourse with stops at Pittville Street and then the Station.
Our office opening hours are Monday to Friday, 8:30 - 17:30, excluding Bank Holidays and weekends.
A number of viewing areas are provided by Cheltenham including; on the balcony of The Centaur with lowered rails, opposite the weighing room beside the Paddock; opposite the Princess Royal Stand by the running rail and outside the Mandarin Foyer.
Viewing areas in Tattersalls can be found by the running rails opposite the Tattersalls Sales Arena as well as the Level 2 Terrace outside the Winged Ox Bar.
The Best Mate disabled viewing platform can be found on level 2 in the middle of the Best Mate Stand.
Our postcode is GL50 4SH for use with GPS equipment. However on a raceday customers are strongly advised to follow the yellow, temporary signs when entering Cheltenham and the local area and not the brown permanent signs.
We do not take responsibility for any lost or forgotten your tickets. You may be required to re-purchase your ticket if you do not have sufficient evidence of your initial purchase.
You will be asked for ID and for the card you purchased your tickets with. You will also be asked a series of questions relating to your order.
There are three enclosures at Cheltenham Racecourse – Club, Tattersalls and Best Mate. Each enclosure offers racegoers a unique experience.
Hospitality can be purchased via our website or by calling the hospitality team on 01242 537653.
Under 18's gain FREE entry to the racecourse for all fixtures except The Festival™ presented by Magners.
If your child appears to look older than 18, please bring I.D for them.
Please note children must be accompanied by an adult at all times, with a maximum of two children per adult. Should you visit to bring more than two children per adult please contact us in advance to our email address email@example.com.
At all meetings racegoers may cross the course to watch racing from the centre, weather permitting. On days where there is a separate Club enclosure, this access only applies to those with Club badges.
First Aid staff will be on duty at every meeting. At The November Meeting and The Festival™ presented by Magners, a pharmacy is available above the Winner’s Enclosure.
Yes, you have the option to upgrade your ticket already purchased for fixtures at Cheltenham Racecourse. There will be an option to do so on the day. Please be aware that there may be a charge for this.
If you want to upgrade your tickets for The Festival™ presented by Magners, please contact the racecourse in advance.
It is not possible to camp, but you are welcome to park a Caravan in the Caravan Club site, if you are a Caravan Club Member, for the April and May fixtures.
Regrettably, dogs other than guide dogs are not allowed within the enclosures. Outside of racedays, dog walkers are able to apply for a dog walking pass, click here for more information.
We strongly advise that tickets are purchased in advance. Early bird discounts are in place to ensure that you get the best possible price when booking in advance.
Discounts end midnight the day before racing. Tickets can be purchased on the day at each of the entrances with the exception of Gold Cup Day. This is subject to availability on each day of racing.
Parking is free at all of our meetings except Friday and Saturday of The November Meeting (£4 in advance, £5 on the day) and all four days of The Festival™ presented by Magners (£12 in advance, £20 on the day).
There are plenty of parking spaces at Cheltenham, although we would advise you to arrive early.
There are 52 secure bicycle parks next to The Centaur and Best Mate enclosure entrances.
We kindly ask that you do not bring your own food or drink into the Club and Tatts enclosure at the racecourse. There are mobile catering units operating throughout the day in all enclosures, which do change from meeting to meeting. Typically offering food such as fish and chips, hog roasts, burgers and hot dogs, sandwiches, teas and coffees and doughnuts. Food is also available from a variety of our bars. Hip flasks are not permitted.
Food for individual consumption is now permitted in the Best Mate enclosure only. No liquids are permitted, and there will be bag searches in place.
If you need to bring food on site for a medical reason, then please do email us at firstname.lastname@example.org
For more information about the food and drink options, click here.
Please remember, there will be bag searches in place at all race meetings.
Please go to our Refunds page for more information on our refund policy.
Full refunds for tickets will be given if racing is abandoned before the first race. A 50% refund will be given if racing is abandoned before the third race or feature race.
Regrettably, no cash refunds can be given on the day.
Customers are requested to apply for refunds by post within one month of the fixture except for tickets purchased in advance, for which refunds will be processed automatically.
It is possible to get a message put in the racecard, please email email@example.com at least three days in advance of the raceday.
It is not possible to have a message read out over the loud speaker or the big screens.
Yes, there are cash points situated around the Racecourse. These are located in The Centaur entrance, in the Best Mate Enclosure and in the Hall of Fame. Additional cash points are installed during larger meetings in temporary locations.
Racegoers are encouraged to leave their luggage and any other large items at home or in your hotel and not to bring a bag into the racecourse. All bags will be searched upon entry which may delay your entry into the racecourse. Please allow time for your bag to be searched.
Handbags and backpacks (of an appropriate size for a day out) will be allowed into the enclosures. Large bags such as suitcases, holdalls, and larger rucksacks will not be granted entry and racegoers will be invited to use the Left Luggage facilities which are located external to the enclosures before the bag search locations.
An exception will be made for essential medical items by contacting us prior to the raceday via email at Cheltenham.Reception@thejockeyclub.co.uk. You will require a letter issued by our team to show proof of correspondence before such items are granted entry into the racecourse.
Limited left luggage service is provided within temporary facilities external to the enclosures (North and Centaur entrances). There is also a left luggage facility external to the Best Mate entrance at The November Meeting and The Festival. However, we do recommend that you leave luggage and other items at home, if at all possible. Any items wishing to be left may be subject to rummage searches.
If you lose or find something please visit the main reception in the Hall Of Fame.
'The Going' is a description of the ground conditions underfoot on the racecourse.
The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm – Hard.
Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.