Venue Accessibility

Accessible tickets can be purchased online or over the telephone. If you would like to check that the venue can meet your specific access requirements, please read through the access information in our Accessibility Guide or on our website.

If you have any further queries please email cheltenham.accessibility@thejockeyclub.co.uk or call our booking team on 03445 793003, available Monday to Friday 8am – 5pm.

For more detailed information you can contact the Racecourse team direct on 01242 513014 who will be happy to help, our office hours are Monday to Friday 9am to 4pm.

Tickets can also be purchased in person from Hall of Fame reception during office hours.

Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket at the same event for the person who is accompanying you as a personal assistant. The personal assistant must be able to provide you with appropriate assistance which might include:

1. Assisting you in moving around the racecourse.
2. Helping you evacuate the racecourse in the event of an emergency.
3. Accompanying/assisting you in using the racecourse toilets.
4. Assisting you in purchasing refreshments, food and using other services.

Please note that the personal assistant admission policy does not apply to accessible person 17 and under as it is racecourse policy that all persons under the age of 17 must be accompanied at all times in any event by a responsible adult who must purchase their own ticket.

Personal Assistance Ticket Conditions  

The free admission ticket provided to your personal assistant will carry the same conditions as the admission ticket that you hold.

Eligibility

The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently, those who receive one of the following benefits are eligible to apply for a free personal assistant ticket:

1. Disability Living Allowance (DLA)
2. Attendance Allowance (AA)
3. Personal Independence Payment (PIP)
4. Armed Forces Independence Payment (AFIP)

Additionally, people who are registered visually impaired are also eligible.

Please note that in all cases, the racecourse reserves the right to decline to accept an application or to request additional evidence if, in the racecourse's view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessible facilities and services available at the racecourse.

What proof of eligibility needs to be provided?

To prove eligibility, you will need to provide the following in respect of one of the benefits referred to above:

1. A current copy of the awarding letter from DWP or statement confirming receipt of the allowance.
2. Photo ID which matches the details of the recipient of the above.

Alternatively, if you are registered visually impaired then a photocopy of certification and matching photo ID is required.

Please note that a blue badge is not accepted as evidence of eligibility.

Applications (including all proofs) are to be made in writing to cheltenham.accessibility@thejockeyclub.co.uk, at least one week (five working days) in advance of the race meet. Passes will not be available on the day.

Unfortunately given the demands on resources and staff on event days, assessment for complimentary personal assistant entry is not available on the day.

Tickets will be sent in advance by email or in the post, to the contact details registered on the paperwork.

Coach services

If you are planning to arrive by a private coach for Saturday of The November Meeting and/or The Festival you will be required to purchase a PVC parking pass through our website. Outside of these race days coach parking is free.

Buses

The ‘D’ and ‘E’ buses run on all race days every 10 minutes to and from the Racecourse to Cheltenham Town Centre and Train Station. This operates from the South Car Park and there is a charge (cashless and card only service).

Taxi

Hackney Taxis are located in the taxi rank on the main drive. For The November Meeting, New Years Day and The Festival, pick-up and drop is located in Green car park across the road from the racecourse.

Train

The nearest train station is Cheltenham Spa Train Station which is located 2.4 miles away by car/taxi.

Drop Off & Pick Up

The drop-off and pick up positions are a distance from the entrances and exits of the venue, so please bear this in mind when planning your visit. We would always encourage those with mobility requirements to travel by car rather than coach, minibus, limo or taxi. Unfortunately, the buggy service cannot visit the coach parks or Green car park to pick up/drop off guests in these areas.

Car/Car Parking

The main parking area for Accessible Car Parking is Blue 2 which is located near to North Entrance, please follow directional signage on approach and instructions from the car parking stewards.

Please ensure on arrival to the racecourse you display your blue badge clearly for the parking attendants to see. We strongly advise racegoers to arrive early to secure a place in this reserved parking area as once it is full, blue badge holders will be parked in alternative locations.

For Saturday of The November Meeting and The Festival a fee is charged for parking, please make sure this is purchased, and your car parking label is displayed. Blue badges will not be accepted for these race meetings.

Annual Members Accessible Parking

The blue badge holder parking bays for Annual Members is located in Yellow car park and Blue car park. Please follow symbol on your car parking label to either the Yellow (square) car park or Blue (diamond) car park.

There are a number of accessible viewing areas available within the enclosures. These are operated on a first come first serve basis. Please ensure only you and your personal assistant access these, if you are with a large group, please be respectful of other customers that may need to use the accessible viewing platforms.

Club Enclosure

• On level 1 of The Princess Royal Stand outside the Big Buck’s Champagne Bar
• On the Club Lawn overlooking the finishing straight and outside the Mandarin foyer

Tattersalls Enclosure

• Overlooking the finishing straight opposite the Sales Arena
• Level 2 Terrace outside the Winged Ox Bar
• Opposite the Weighing Room overlooking the Parade Ring
• On the balcony of The Centaur with lowered rails

Best Mate Enclosure

• Level 1 in the middle of the Best Mate Grandstand

All accessible toilets have clear signage near/on the appropriate doors, if you have any difficulty locating an accessible toilet please ask a member of staff.

All accessible toilets are fitted with a RADAR key lock system, if you do not own a RADAR key please ask a member of staff.

Radar keys are located in bars, behind reception desks and in Red Coat supervisor boxes and will be open upon request. Please see list below of Radar Key toilets and ambulant cubicle toilets.

You can also refer to our Accessibility Map or racecourse app to find your nearest accessible toilet.

Toilets denoted with an R require a radar key.

Additional accessible toilets are installed for The November Meeting which can be located in the below areas:  

• Tattersalls Ireland Owners & Trainers Pavilion
• Horseshoe Pavilion Restaurant (Unisex toilet)
• Centenary Restaurant
• The Village Grandstand
• Adjacent to The Feed Room
• Next to Event Mobility

Additional temporary disabled toilets are installed for The Festival which can be located in the below areas:

• Best Mate – at the back of the Pavilion Bar
• Horseshoe Pavilion Restaurant (Unisex toilet)
• Centenary Restaurant
• The Village Grandstand 
• Next to Event Mobility
• Core On Course
• Horse & Groom exit
• Long Run Boxes
• Chez Roux
• 480 Restaurant

When attending live events such as music, comedy or exhibitions be aware that there may be some restrictions on access across the site.

The majority of live events will take place in The Centaur where there is an accessible toilet located inside The Centaur entrance, Istabraq bar, below the Hall of Fame, Gold Cup & Festival Restaurants entrance foyer.

All accessible toilets can be accessed using a Radar Key. For ease, we recommend that you bring a radar key with you on your visit, these can be bought online.

If you do not hold a Radar Key please ask the nearest steward who will be pleased to assist you.

The Centaur has a lift in the Entrance foyer taking you into the Istabraq bar with access to the balcony and the Hall of Fame.

Please email cheltenham.accessibility@thejockeyclub.co.uk with any enquires or our live events.