If you have any questions regarding membership and racing for the upcoming season, view our FAQs below:
The Insurance Bar Membership has now sold out. We now have a waiting list in the event of increased capacity, those who have returned renewal forms requesting this category will automatically be added to the waiting list, there is no need to call to ensure this.
If you'd like to speak to a member of our team, please call 01242 537 662. Our offices are open 9am - 5pm Monday to Friday.
Due to Social Distancing measures, it will no longer be possible to request/select a specific seat.
Seating will be allocated prior to racedays by the racecourse in line with Social Distancing measures at that time.
Once you have renewed your membership, it will be posted to you within 3-5 working days.
In the event that restrictions are put in place that mean you will not be able to attend racing, there will be a rebate per raceday.
Of course this will be reviewed later in the year in respect of next year’s meetings.
You will be asked to queue in line with social distancing rules. This may affect the speed in which you access the course.
Running to secure seats first will no longer be tolerated and you will be asked to remain at a safe distance after you have entered the racecourse.
As we navigate through the challenges arising from the Covid-19 pandemic, we are unable to commit to any reciprocal meetings as part of membership benefits at this time. We will do all we can to ensure options return and will advise members with any updates as soon as we are able.
Face coverings will need to be worn at all times on the racecourse, other than when you’re eating or drinking. Please make sure you bring a face covering with you.
If you are exempt from wearing a mask please print off and carry the government exemption card or badge.
It is likely that we do not have your correct email address, to ensure we have your correct details please include this on your application form or check this with us over the phone. Or you may have opted out of receiving information from us, you can check this and opt-in anytime on your online account with us or you can call us and we will check your details.
It is highly likely that numbers will be limited during racedays in each facility. However, to ensure that you still have a dedicated space and area exclusive to you, we will be opening the public areas of the Princess Royal Stand for our Cheltenham Racecourse members only. This includes, the Vestey Bar, Champagne Bar and the entirety of the stand steppings overlooking the course. This is in addition to the usual Annual Members Bar in the Princess Royal Stand.
Please be aware that membership packs will be sent during October ahead of the first raceday. It is highly likely that some will receive their memberships before others, even if you applied at the same time. We would, therefore, ask that you remain patient during this time as we have a lot of memberships to pack and fulfill prior to the season.
It is likely that all Members attending racing will be required to complete a health questionnaire prior to their attendance. This will also help us determine how many visitors we will have on site on a raceday. If this is the case you will not be permitted to enter the Racecourse if you have not completed this. If this is a requirement you will be contacted ahead of each raceday. This is why it is imperative that we have all your contact information including an email address so please ensure you complete this on the renewal form. If this is not completed or the requested information cannot be provided this will affect your application. For this reason, we insist that memberships are not transferrable and only the member themselves can use the membership. ID checks will be performed upon entry.
It is possible to bring your own but please rest assured we will continue to operate hand sanitising stations throughout the racecourse which you are welcome to use.
For clarity, bookmakers may of course continue to accept cash at their own discretion, discussions are currently taking place between the Racecourse Association and betting operators as to the extent that bookmakers can increase their level of cashless transactions.
In order to protect our employees and customers from the requirement to handle cash during the Covid pandemic, all admissions, food and drink transactions will be cashless at the racecourse.
Yes, children are permitted in all annual members’ facilities on racedays, with the exception of The Festival™.
(Please note: this excludes the Insurance Bar which is now a separate type of membership).