If you have any questions regarding membership and racing for the upcoming season, view our FAQs below:
All 2020/2021 memberships will be transferred to the 2021/2022 season. This includes The Insurance Bar Memberships. As we remain in the pandemic and following social distancing this facility remains at full capacity.
If you wish to be added to the waiting list for seats please email Cheltenham.firstname.lastname@example.org.
Seating in the grandstand is only available to members who hold The Insurance Bar Membership. Due to social distancing, it is not possible to request a specific seat.
Membership packs will be posted during the month of September.
In the event that restrictions are put in place that mean you will not be able to attend racing, there will be a rebate per raceday.
You will be asked to queue in line with social distancing rules. This may affect the speed in which you access the course.
Running to secure seats first will no longer be tolerated and you will be asked to remain at a safe distance after you have entered the racecourse.
As we navigate through the challenges arising from the Covid-19 pandemic, we are unable to commit to any reciprocal meetings as part of membership benefits at this time. We will do all we can to ensure options return and will advise members with any updates as soon as we are able.
Face coverings will need to be worn at all times on the racecourse, other than when you’re eating or drinking. Please make sure you bring a face covering with you.
If you are exempt from wearing a mask please print off and carry the government exemption card or badge.
It is likely that we do not have your correct email address, to ensure we have your correct details please include this on your application form or check this with us over the phone. Or you may have opted out of receiving information from us, you can check this and opt-in anytime on your online account with us or you can call us and we will check your details.
Please be aware that membership packs will be sent during September ahead of the first raceday. It is highly likely that some will receive their memberships before others, even if you applied at the same time. We would, therefore, ask that you remain patient during this time as we have a lot of memberships to pack and fulfill prior to the season.
It is likely that all Members attending racing will be required to complete a health questionnaire prior to their attendance. This will also help us determine how many visitors we will have on site on a raceday. If this is the case you will not be permitted to enter the Racecourse if you have not completed this. If this is a requirement you will be contacted ahead of each raceday. This is why it is imperative that we have all your contact information including an email address so please ensure you complete this on the renewal form. If this is not completed or the requested information cannot be provided this will affect your application. For this reason, we insist that memberships are not transferrable and only the member themselves can use the membership. ID checks will be performed upon entry.
It is possible to bring your own but please rest assured we will continue to operate hand sanitising stations throughout the racecourse which you are welcome to use.
For clarity, bookmakers may of course continue to accept cash at their own discretion, discussions are currently taking place between the Racecourse Association and betting operators as to the extent that bookmakers can increase their level of cashless transactions.
In order to protect our employees and customers from the requirement to handle cash during the Covid pandemic, all admissions, food and drink transactions will be cashless at the racecourse.
Yes, children are permitted in all annual members’ facilities on racedays, with the exception of The Festival™.
(Please note: this excludes the Insurance Bar which is now a separate type of membership).