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Helpful Ticket Information

FOR CHELTENHAM RACECOURSE ONLY

 

Are you purchasing tickets for one of our racedays at Cheltenham Racecourse? Please read our important information.

 

If you have any further questions, please contact us by calling 01242 513 014 or emailing cheltenham.reception@thejockeyclub.co.uk

tickets on the app

You can purchase and download your tickets onto our Jockey Club RaceOn app for all Cheltenham's race meetings:

 

Sadly, all packages and live music entry tickets must be printed out and posted to you or on collect-on-the-day.

 

Print at home

You must print your ticket before arriving at the racecourse. There will be no facility to print your tickets on the racecourse and a new ticket will need to be purchased. You will be able to purchase print at home tickets and download these to the RaceOn App.

 

Print at home tickets will be available for all raceday tickets which do you not require a swing badge or live music ticket entry. 

 

CONCESSION INFORMATION

  • Children of 17 years and younger receive FREE entry to the racecourse at all meetings excluding The Festival in March. Each child must be accompanied by an adult at entrances
  • At The Festival, children under five years old receive FREE entry. All children five years old or over will need to pay full price 
  • Please note that children who appear to look older than 18 may be asked for proof of I.D when entering the racecourse
  • We are unable to provide complimentary tickets to coach or bus drivers

 

raceday essential packages

Raceday Essential Packages will go off sale one week before the raceday and are not available for app download. 

 

Group Bookings

Group booking tickets will go off sale midnight the night before the raceday. 

 

On the day tickets 

Tickets for all enclosures will be available to purchase on our website or at our ticket selling points on the day of racing. These tickets can be downloaded to the app or collected as required. Tickets will be on sale on the website until three hours after gates open.

 

Please note that Raceday Essential Packages and Group Packages will not be available to purchase on the day.  

 

Touts

We strongly recommend that you do not purchase tickets from touts as your ticket may be declined at our entry gates. We have an injunction in place and are working with local police to reduce the effect touts have on our customer experience. We ask that you assist us by refusing to engage with them and report any suspicious activity to racecourse staff.

 

BAG POLICY

As part of ensuring our guests enjoy a safe environment while attending Cheltenham Racecourse, we carry out routine search procedures on arrival and restriction on bag sizes being entered into the Racecourse. Read our full bag policy here.

 

Refunds

View Cheltenham Racecourse's refund policy.

 

Lost Tickets

If your ticket is lost or does not arrive in the post you must contact the racecourse ahead of the raceday. Due to the volume of customers, we are unable to replace lost tickets on the day of racing and a new ticket will need to be purchased. If you have any queries or issues please contact our ticket office so that we can help, 0344 579 3003.

 

enclosure upgrade

If you have purchased a Best Mate or Tattersalls ticket, you are able to upgrade to Club Enclosure ahead of the raceday. Unfortunately, if you have purchased your enclosure ticket within a package, you are unable to upgrade to a different enclosure. 

 

If you would like to upgrade your ticket, you can do so on the day once you have gained entry to the relevant enclosure. There is a facility to upgrade your tickets in Best Mate Enclosure and for Tattersalls tickets holders from the Information Point.

 

DELIVERY

Delivery depends on the enclosure and ticket type you are purchasing. If you are purchasing Hospitality, Raceday Essential Package, live music wristband (at Race Night) or Club enclosure ticket (that requires a swing badge - at The November Meeting Saturday and The Festival only), your ticket can only be posted or collect on the day. 

 

Postage costs:

There are two different postage delivery options:

  • Secure delivery which requires a signature and tracked for £6.50* 
  • Standard mail meaning the items are posted at the customer's risk for £2.00*

 

Print at home:

For enclosure tickets which do not require a swing badge, customers have the option to print at home, meaning they can put their tickets onto the RaceOn app or print the attached PDF. This is free of charge. 
 
Collect on the day:

For enclosure tickets purchased seven days ahead of the event and require a swing badge, can only be purchased as collect on the day. This will cost £2*.

 

*prices subject to change 

Contact Us

Are there questions we haven't answered, please contact us. We are open Monday - Friday from 8:30 till 17:30. 

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