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Returning to Cheltenham

A MEMBERS GUIDE TO NEW YEAR’S DAY AT CHELTENHAM RACECOURSE

New Year’s Day is one of the highlights of our season and we are very much looking forward to welcoming a limited number of fortunate spectators to Cheltenham Racecourse to enjoy the top-class action.

Once again, we remain under restrictions imposed upon us by the Government, and as with our International Meeting, the race meeting will have a different feel to a traditional Cheltenham raceday, as we have had to put in place many precautions to ensure the health and safety of our spectators, staff and sport’s participants.

Access to certain areas of the racecourse has been restricted, and in some cases, the traditional usage of rooms has changed.

The seating capacities of the grandstands and terraces have been reduced significantly and one way systems put in place to align with new regulations. Please observe social distancing when queueing. If a room capacity is reached, please observe stewards instructions and move to another area or bar. 

All that said, we still want everyone to have a great Jockey Club experience and we will do our utmost to deliver that, in a safe and secure environment.

Below is a list of FAQs that set out to explain more about this exciting and important occasion:

 

  1. Social Distance?
    Make sure you socially distance from anyone not in your household wherever you are on-course. 2 metres is the rule.
  2. Facemask?
    Please wear a facemask at all times. The only time you are permitted to remove it, is when you seated – eating and/or drinking.
  3. Fancy a drink?
    Drinks can only be consumed when you are seated. To order a drink scan the QR-code located on your table and follow the very simple instructions. You are at sporting event which has special dispensation, so you do not need to have a substantial meal in order to enjoy a drink.
  4. Household Rules – Indoors/Outdoors?
    When you are inside the grandstand, we kindly ask that you only seat with members of your household. Outdoors you can seat in a group of up to six people.  If in doubt…..socialize outdoors.
  5. Feeling ill or have a temperature?
    If you are not at the venue, please don’t attempt to come racing. It is a good idea to undertake your own health self-assessment before deciding to attend. Make sure you are fit and well. Consider your age, health status and clinical vulnerability. If you are on-course, please make sure you inform one of our stewards and we will provide appropriate care. We have a dedicated First Aid area and Covid-19 Isolation room.

Members should follow the usual signage for the RED route, which will clearly indicate where you should park. Please use GATE 10, off Southam Lane.

 

Please ensure that you socially distance from other patrons using the car park and whilst walking towards the entrance gates.

 

Members with reserved parking should head to their traditional location.

Unfortunately, if you live in a Tier 3 area, you should not attempt to attend the race meeting.

 

Tickets and pass cards belonging to people registered at an address in a Tier 3 area will have been de-activated for this race meeting.

There are three entrances in operation, Hall of Fame, North Entrance and Centaur. You are welcome to utilise any of these entrances. We will have a customer service team to assist with any questions you may have on arrival.

 

Social distancing will be expected whilst you access and of course, exit the venue.

Under the current plans, there will be no requirement for raceday attendees to complete a health questionnaire or undergo any sort of medical examination or health test on arrival at the racecourse.

We need to know for Track and Trace purposes the name and contact details of everyone who is attending the raceday. No tickets issued for this meeting are transferrable, so every ticket or pass card should be in the same name as the spectator attending.

 

We will however be doing occasional ID checks, so please make sure you bring some ID in case our stewards request it.

For this race meeting all spectators will receive a complimentary racecard which will be provided on arrival at the racecourse.

As a racing enthusiast, you would have no doubt heard referrals to the green and amber zones. The green zone is strictly reserved for trainers, jockeys and officials engaged in the sport taking place. The amber zone is the spectator zone. There is no movement between either zones during the raceday.

Annual members are welcome to use any of the following facilities;

  • Vestey Bar
  • Big Bucks
  • Annual Members area in the Princess Royal Stand and Level 3 of the main grandstand.
  • Additionally, The Centaur will be accessible for Members, where we will have the large screen in operation

 

Please take extra special caution when viewing the horses in the Pre-parade Ring and Parade Ring and remember to socially distance from other spectators.

Yes, they can but they need to be registered and ticketed in advance of the raceday.

 

If you wish to bring a child (17 and under can attend for free) you MUST contact the racecourse in advance to register their attendance. You will then be forwarded a child pass.

 

Please remember that children have to be accompanied by an adult.

Yes. There will be a number of food outlets operating. Please visit Vestey Bar, Annual Members in the Princess Royal Stand, Cottage Rake, and Insurance Bar.

 

Please make sure you socially distance when queuing.

 

Please be aware that all outlets will be cashless with Apple or Android pay available.

There will be no cash bars. Patrons wishing to have a drink should find a seat, where they will find instructions on how to order beverages using our new QR-Code system. Service will be direct to your table.

At Cheltenham, we do not allow drinking in outside areas unless in a specified zone.

 

Please note we do not allow drinking on the steppings/terraces or around the pre-parade ring or parade ring.

 

Remember, you need to seat when drinking.

Due to restrictions, we will not have the level of entertainment we usually have on a raceday. There will be no trade stands or Christmas stalls.

 

We will, however, have some background music, and our raceday presenter will be interviewing tipsters, jockeys, and trainers throughout the day. 

Yes. There will be pitch bookmakers present, although the number attending will be less than a usual raceday.

 

The tote will be open, as will the racecourse William Hill betting shops in the Insurance and Vestey Bar.

 

All bookmakers will accept cash bets but we strongly encourage the use of debit card betting.

You attend the raceday at your own risk, however we have put numerous precautions in place to assist in making your day as safe as possible.

 

A lot of these precautions rely on you and fellow spectators behaving in an appropriate and responsible manner.

 

Please note that the Operations Plan for this day has been reviewed by the local Safety Advisory Group and Public Health England.

We have dedicated members of our team whose role it is to manage all aspects of the day that relate to Covid-19.

 

If you have concerns about people’s behaviour then you should report them.

Spectators are expected to socially distance at all times. Unless you are with people from your support bubble/household please stay two-metres apart from other patrons.

 

Markers, signage, and barriers have been placed in areas where spectators are expected to queue to assist you to social distance.

There are hand sanitizing units located around the racecourse, however, as an extra precaution, we recommend bringing your own personal supply.

We have significantly increased the number of cleaners working on the raceday, and they will work to a strict routine that will include regular sanitization of touchpoints like door handles.

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